Business ProfileforCitadel Federal Credit Union

I hope this letter finds you well. I'm reaching out to express my frustration and disappointment regarding an incorrect missed payment report and the unfair treatment I have experienced as a result. I genuinely hope that you will address this matter and rectify the situation promptly. First and foremost, I apologize for the missed payment in April. It was an oversight on my part, as I assumed my auto pay was set up. Additionally, I was unable to access the app due to the recent upgrade. I take responsibility for this mistake and have taken steps to avoid such issues in the future. However, my main concern lies with the reported missed payment for May. Contrary to your records, I can confirm that the payment was made within the appropriate timeframe, and I was not 30 days late as indicated. I have thoroughly reviewed my records and have evidence supporting my claim. It is crucial that you correct this error promptly, as it has negatively affected both my credit and my husband's credit, who is the main account holder. I have previously lodged complaints through official channels, but it seems that my concerns have been disregarded, leaving me feeling unfairly treated. As a long-standing customer, I believe it is important for my concerns to be taken seriously, and for appropriate action to be taken to rectify this situation. Therefore, I kindly request the following: 1. An immediate investigation into the reported missed payment for May, with the aim of correcting the error and updating my credit records accordingly. 2. Removal of the negative marks from both my credit and my husband's credit, as we have been unjustly affected by this inaccurate information. 3. Assurance that measures will be put in place to prevent similar errors in the future, ensuring fair treatment for all customers and prompt resolution of their concerns. I trust that you will give this matter your full attention and take the necessary steps to resolve the issue promptly. I have been a satisfied customer of your company for a long time and would like to maintain a positive relationship. Thank you for your prompt attention to this matter. I appreciate your understanding and cooperation in rectifying the error and ensuring fair treatment for both myself and my husband. Sincerely, *********************** Account #************ Attached is my payment for May, which is not 30 days late. I was unaware that my autopay was not set up directly and I have since corrected that.