Business ProfileforMedCare Equipment Company LLC

In the year or so that I have dealt with them, MedCare has had multiple and ongoing issues: I have been unable to reach someone to place a resupply order for my CPAP machine; when you can reach someone, their computer system is down, so they could not take an order; and if they do manage to take an order, the shipment is delayed, or is not correct. In addition, they have just delayed, for about four months, the issuance of a bill for the monthly payment due for the CPAP machine. When I asked why they delayed issuing the bill [a common thread in other BBB complaints] which very much arrived as a surprise, they claimed it was a mistake on the part of their third party vendor, and they fired the vendor, but that there was nothing else they could do about that, and further, that many other customers of their company have had the same issues. When I asked if they could provide a credit, or something similar, to make up for their lousy customer service and billing practices, they refused. The last person I spoke with [Olga?] actually claimed that the delay in billing was not a mistake [how is that possible?], contrary to the other people at the company that I managed to speak with. They don't seem to realize that no one is obligated to order from them, and that insurers and their insured have multiple options for DME [durable medical equipment].