Business ProfileforSmail Auto Group

If I could give this place a zero star review I would. I paid cash for a 2020 CLA-250 May of 2023. I purchased and an extended warranty and a tire/rim warranty. At the end of May of 2024, I took my vehicle in to get it inspected. Knowing there was NOTHING wrong with my car because I had someone else do a pre inspection to make sure it would pass. (After 4 hours of waiting on a scheduled appointment.) I was in total shock after being told that the right front headlight was broken (the brackets). They gave me an estimate to replace it of $2700.00. I have pictures that show the suppose of damage, which looks like a screwdriver, pomped it out of place. I called my auto insurance to see if they would cover it. They said yes but once their estimate came back, it was only going to cost $800.00 and something to replace the brackets. With my Mother having a stroke a few months earlier, I just didn't want to waste my time anymore. I traded my car in @ a ********** dealership near where I live on June 10th. 2024. I have contacted ***** **** in the finance department for a refund of my remaining warranty $3400.00 and $1800.00 on June 23rd, 2024. He told me he got all my information on the 24th. Then I spoke to ***** again on July 5th, he told me that the check was in the mail. I gave it a few more weeks. Then called them back at the end of July and he told me the same thing again. At the end of August I called him back again and he told me I should have gotten my check by now. I told him that I still haven't received it. ***** said he would check into it. On September 23rd, I called him back to find out what is going on. ***** said that they wrote out a new check and it was mailed out the Friday or the Monday before I called. Oct 4th, and I still haven't received my check. I called the district manager and left a voice mail explaining the situation and I still haven't heard back.