Business ProfileforTaylor Chevrolet Toyota of Hermitage

1 Equinox leased 1/05/21. Issue with not starting on02/17/21. It had 531 miles on it . Eventually started. Dear ship refused to see it. 2 again did not start on Father’s Day June 20/21. Dealership told us not to try to start it and we did not start it however the tow driver started it to get it on the flatbed. Dealership had it for a week and informed us it could not replicate the problem. 7/2/21Told us to come and get it. 3. Driving to Greenville in storm and windshield wipers would not work. Worked later. 4 Again driving in a storm and engine started to sputter. Pulled into parking lot and waited for rain to stop. No sputtering. 5. 11/24/21 Husband going down a steep hill into a town and engine completely quit. With difficulty he got the vehicle off the road and after many attempts got it started. Parked at a business and turned off vehicle and it would not start. Finally started but would not move. Arrived home . Called dealerships and Eric? Came and saw engine light was on . Told us he would be there the next morning to take it in. Never showed up. Called dealership manager Rich D******* and he would look into why no one came. Eric”forgot” came at 5 and engine light still on. Towed car to dealership. Didn’t hear anything for a week and a half. Husband called dealership and the person that answered the phone said that yes they had our car on the lot but no one knew why it was there and they had no keys. No one called us to question this. Apparently Eric had taken the car and had left for an emergency and had the keys on his desk. We are very sorry about the emergency but where we worked a person had to report to their supervisor in a reasonable amount of time to review the workload to be completed. We are now working with Chevrolet customer care and the dealership was to call us regarding an appointment to bring it in to be checked again. Did not call us. Will not work with us . Just tell us they can’t fix it. we need other options Dangerous situa