ComplaintsforMorgan Properties

• Initial Complaint

  10/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is about Morgan properties in Webster Ny. ************************* apartments. This company refuses to refund security deposits will not provide reasons as to why and refuses to take calls and discuss this matter or justify any reason for withholding deposits. I myself as well as the facility have taken before and after photos of the location which clearly state this property was left in the same condition. They are extremely unprofessional and not following legal procedures. After much review this seems to be an ongoing issue with Morgan properties as they have developed a very poor reputation.

  Business response

  10/11/2023

  We mailed this resident their Security Deposit on 10/9/23. I left her a message on 10/11/23 telling her how much and where it was mailed. Thank you 

• Initial Complaint

  10/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  let me start off by saying this is one of the worst most dangerous apartment to live in. I broke my lease due to two shoot outs that was in the apartment right by my door. I immediately went to the office to break my lease due to the environment being so unsafe. management does not care about anything and they will try to make your living experience harder. As far as the apartments, I had several issues out of my unit. One major issue was black water coming out of my bathroom tub and my kitchen sink. The only thing that I was told to do was let it run and hopefully it will stop. I’ve had more than three maintenance man come and take a look at the issue, and they all told me the same thing instead of fixing the issue as well as the AC vents that was extremely black. They didn’t want to change them out. another main issue for me was the washers and dryers. It took almost 5 months to even get me a washer and dryer and ghat was me going up there daily &I was promised a $200 for the inconvenience . Also management kept charging me extra outrageous fees and couldn’t explain the fees to me as a resident nor were they trying to correct anything so I decided to move out of my lease due to those situations within my lease agreement. It does indicate if the environment isn’t safe or up to par to the residence liking I’m eligible to terminate my lease at any given time long as something is communicated I’ve been emailing the apartment manager ****** for about three months in regards of this issue and she never does anything about nothing and Fat. She has other staff to try to come and resolve issues when they don’t even know what they are talking about which makes it all one big confusion … I now received my final statement, and I just need to know that my lease was broken due to these issues that are stated above so I was able to save myself my life and my freedom by myself so if this situation reports on my credit report, please be prepared to expect a call from my lawyer.

  Business response

  10/05/2023

  Good day, BBB

  Please be advised that ************** signed off that she received a copy of her Lease Agreement & Addendum. ************** acknowledged that she read & understood their terms & expressed the applicable laws of her state. As per her county regulations, the state's applicable landlord-tenant laws, and the terms of her lease:

  
  20) YOUR BREAKING OF LEASE BUYOUT OPTION. If you vacate or abandon the Apartment prior to the Lease End Date with or without notice, you shall be in violation of the Lease and shall remain responsible for all of our costs and damages resulting therefrom, which may include, but is not limited to, payment of all rent until the Lease End Date. You cannot be released from your responsibilities under this Lease for any reason, including, but not limited to: school withdrawal or transfer, job transfer, marriage, separation, divorce, reconciliation, loss of co-residents, loss of employment or bad health, unless specifically permitted by the terms of the Lease or by State or Federal law. Under Texas Property Code 92.017(g), Residents may have special statutory rights to terminate the lease early in certain situations involving family violence, or a military deployment or transfer.
  

   30) RELEASE OF LANDLORD. Police protection is the function of law enforcement authorities. We shall not be responsible for Residents or Occupants personal safety, nor for the contents of your Apartment or vehicle. You will not consider any of our security measures to be an express or implied warranty of security, or as a guarantee against crime or a reduced risk of crime. We cannot and do not offer personal security, nor can we protect against the criminal or negligent actions of third parties or visitors to the Community. You warrant that we have made no representations regarding any criminal activity that may have occurred at the Community and/or surrounding area. It is the duty of each Resident to verify the safety, fitness and suitability of the Community and surrounding area. BY SIGNING THIS DOCUMENT, YOU WILL BE LEGALLY BOUND. PLEASE READ IT CAREFULLY. BEFORE SIGNING, YOU MAY TAKE A COPY TO REVIEW AND/OR CONSULT WITH AN ATTORNEY.

  She acknowledge receipt of a copy of this Lease and acknowledge that you have read every provision of this Lease, and if you have any questions with regard to any provision of this Lease, you have satisfied yourself with such answers. Based on the foregoing, you hereby agree to be legally bound by all of the provisions of this Lease.

  Please note that ************** was only held for any & all charges including, but not limited to, Rent, late charges, insufficient funds charges, attorney fees, court costs, pet rent, damage charges, and utilities were applicable. This was for her prorated Rent for August (29 days) and for her utility charges. As a friendly reminder, per your Lease and Utility Addendum, Morgan Properties was not your utility service provider; that was **********. Moreover, they have always invoiced their charges two (2) months in arrears.  All of **. ****** charges have been reviewed with the Property Manager and our Accounting Dept and were confirmed valid in accordance with all applicable Texas Landlord/Tenant Law and the Renter's Rights Office of the Attorney General.

  Morgan Properties stands by the charges on ****************** account under the agreed terms of her lease and has executed our rights to seek further collection actions as per all applicable laws. To ensure ****************** account is satisfied with her outstanding balance & to be Discharged from any and all liability arising from this lease. She may use her online resident portal to make her payment. Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. You may fax it to the number below; the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  ******************************************************************************************************************************

  Customer response

  10/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *********************
  

• Initial Complaint

  09/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The business has violated the terms of my lease by failing to disclose an active cockroach infestation and refusing to allow us to move in. They notified us on the move-in day that we would not be able to move in for "at least" 2 weeks and would not give us a date. The lease is currently active and we are not allowed to even see the unit and will not be told the extent of damages. The unit is located at ****************************, Harrisburg PA ******. The move-in date was supposed to be September 20. They offered to release me from the lease and provide a full refund, but after I opted for this to happen I have received no information or timeline for this. The total amount I have paid to Morgan Properties is $4374.83:Application Fee: $100.00 Reservation Fee: $200.00 A lump sum of $4074.83 including the following:1st Months Rent: $1640.00 Prorated Rent: $439.83 Trash Fee: $15.00 Monthly Bulk/ Amenity Fee: $65.00 One Time Pet Fee: $250.00 Monthly Pet Fee: $25.00 Security Deposit : $1640.00

  Business response

  09/26/2023

  Unfortunately, there were pest control related concerns in the home and while it seemed that they were improving, when additional contractors came through the day prior to, and on move-in day, it seemed to have stirred the issue back up.  As a result, the home was not ready for move-in on the date as expected on 9/20/2023.  *********************** offered to assist with prolonging the move-in date until the home was ready, assist in finding a sister property with immediate availability, or allow them to break the lease.  The lessee chose to terminate the lease.  A refund request was submitted to the Accounting Department by the  Assistant Property Manager at *********************** on 9/21/2023, and confirmation of receipt of request and processing was sent by the Accounting Department to the Assistant Property Manager on 9/22/2023.  A Check for $4,374.83 was cut on 9/25/2023 to be sent to the following address by check: **** ****** Apt **, Mechanicsburg PA *************.  Typically refunds from Morgan Properties can take up to 30 days.  

  Customer response

  09/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  09/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I will continue to write reviews about this unprofessional and poorly managed property management company. I moved in on September 1st and it's been the worst. First, were the issues from my first bbb complaint and reviews. The last minute communication regarding my apartment and the address change. The parking fees for guest and the ridiculous and limited parking for paying residents. Right now I'm dealing with the most petty issues for no reason. This property management company expects their residents to pay rent on time, but they have roaches that I have seen in less than being here 30 days. In addition. I've emailed my leasing office at the ********* ****** ******** about a gym card to access gym , which is part of the amenities that I pay rent for, numerous times and all they can say is they can't get me one and I should use the gym during leasing hours. Well I informed them I work during those hours and I have a second job to provide them for their rent and my other bills. I have to go early morning or late evening after leasing office business hours. Secondly, why are we as residents having to pay for a reserved parking pass? Why aren't we offered at least 1 free reserved parking pass. Parking is horrible and limited in addition guest have to pay for parking. This is ridiculous. I work 2 jobs , to pay my bills, including their rent. I have to park so far every day from my complex because I come in late from working on certain days. This is unacceptable after less than 30 days of living here. I've contacted their corporate office and Rebecca doesn't absolutely nothing as a regional manager. She refers you back to the local office and no one is accountable. In addition there is water damage on the roof in my kitchen. I live on top floor and this maybe roof issues. I shouldn't have to take these concerns to the bbb to get them resolved.

  Business response

  09/26/2023

  Good Morning,

  My name is ********, Senior Property Manager at the *********************************. As previously discussed in the 1st complaint regarding the transfer of units. Residents don't always turn the keys in as expected which results in the home not being available for the new resident to move in. When speaking with ***************** we offered to cancel the application or to take a renovated home at the same rate in which ***************** denied. Each resident is provided a parking pass for each registered car in the home. Reserved are charged for residents that request a particular spot in the community. 

  The fob machine went out during the last storm and we are awaiting an IT representative to make repairs to program the door fob. We are happy to allow you into the gym our office is open 7 days a week. I would be happy to walk your home to look at the ceiling and in your kitchen this is the 1st im hearing about the roof. Currently I am walking each home in the community with an exterminator who will be completing preventative clean outs of each unit .

  Please reach out directly at *******@morganproperties.com for any concerns.

  Thank you and have a great day!

• Initial Complaint

  09/22/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Timeline: March 13, 2023: Received a letter in the mail requesting our intent to return. April 30, 2023: Submitted the decision to stay by the deadline. The second to last week of June leading up to the end of our lease terms (6/29/2023): Morgan Properties informed us that our dog would no longer be welcome in the community even though she had posed no harm, disruption, etc. the the community. The decision was solely based on her breed. They then demanded we give a 60-day notice. Background:1) Previous property manager, allowed our German Shepherd dog to remain on the community's ground despite her breed being on the restricted breed list for the 2022-2023 lease terms. We have a signed Pet Addendum indicating that she was indeed allowed. We auto-renewed our lease with the 2022-2023 Pet Addendum included.2) Property manager departed the community at some point between when me and my husband discussed our dog with her and April 30, 2023. There was NO correspondence sent out to the community regarding her departure, therefore, my husband and I thought our dog was still allowed. She allowed our dog for our 2022-2023 lease terms. If we knew that she left or someone else took over, my husband and I would've IMMEDIATELY gone to the office and asked if our dog was still allowed. If we knew our dog would no longer be allowed for our next lease terms prior to April 30, 2023, we would have said we were leaving, giving a proper 60 day's notice. We were not, however, given this opportunity.3) They are stating that we broke the lease, when they broke our lease. We could not provide the Assistance Animal form like they had requested, so we said we needed to vacate. We were told we could not stay on the property with our German Shepherd if we could not provide the form.4) They made us pay 60 day's rent when THEY forced us to vacate. We paid July rent since we did not vacate until 7/15/23 and we turned in our keys on 7/28/23.

  Business response

  09/26/2023

  Good day, BBB
  
  Please be advised that **. & ** *************** signed off that they received a copy of their Lease Agreement and Pet Addendum. They acknowledged that they read & understood their terms & expressed the applicable laws of their state. As per the terms of their Pet Addendum:

  5. Any mixes of the following breeds are not permitted: Rottweiler, Dobermans, Chows, Pit Bulls and German Shepherds. If, in our sole discretion, we determine a pet to be aggressive or otherwise undesirable, that pet will be denied and not allowed in the community. This will be determined after an interview with us.
  

  6. If approved, you are being granted the privilege but not the right to have a pet in the community. Even after a pet has been approved and permitted in the Community, the permission to have a pet may be revoked at any time if, in our sole discretion, we determine the presence of the pet to be undesirable for any reason.
  
  As per the terms of their lease, county regulations, and the state's applicable landlord-tenant laws:
  
  1) TERM; RENEWAL OPTIONS. ...Either party may end this Lease on the Lease End Date by written notice delivered to the other party at least sixty (60) days prior to the Lease End Date.
  
  (b) If you do not desire to renew the Lease in accordance with the Lease renewal proposal, you may reject the renewal terms by giving written notice to us at least sixty (60) days prior to the expiration of the current term, in which case you must then vacate your Apartment on the Lease End Date. If you fail too timely reject the renewal proposal, you will be deemed to have accepted such proposal, and the lease will automatically renew for an additional one (1) year period.
  
  Please note that the ***** provided a Notice to Vacate back on Friday, June 30, 2023, and moved out on Tuesday, August 29, 2023. Attached is a snapshot of your account ledger showing all charges, credits, and balances. As per their Lease and applicable state laws, they were held responsible for any & all charges including, but not limited to, Rent, late charges, insufficient funds charges, attorney fees, court costs, pet rent, damage charges, and utilities were applicable until Tuesday, August 29, 2023. On Thursday, September 21, 2023, signed off that they gave Morgan Properties authorization upon receipt of a signed credit card authorization form for the sole purpose of making a one (1) time transaction and satisfying their outstanding balance.
  
  Morgan Properties stands by the charges on the *****’ account under the agreed terms of their lease and all the applicable laws of NC. The balance on their account will not be modified, nor are they entitled to any refund. The ***** were informed after their payment was applied to the account that “Please allow this to confirm and serve as satisfaction of the outstanding debt. Your former property manager has been notified that your account has been satisfied in full and that you and/or any guarantor are at this moment discharged from any and all liability arising from this lease.” We received a reply from ***. ***** “Thank you for this. I will keep a copy of it in my records.” Their account was closed and marked paid in full. 

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in ************** @ Morgan Property. My house is infested with mice because the washer and dryers hoses are unsealed so its a highway for rodents to access my apartment.Called cooperate who promised they would do a pull and seal but that never happen. The W/D has stopped working and they wont come and remove it and seal the hoses as promised or replace it so now I have roaches and other bugs because of the standing water. Lie after lie promise after promise. These are only a few pics of the mice ive caught.

  Business response

  10/02/2023

  The resident did have a broken washer and dryer and a replacement was ordered and has been installed. All visible possible entry points for mice have been sealed and the home has been visited by our pest control company, We will continue to service the home until the issue is resolved. 

• Initial Complaint

  09/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mold is present in the bathroom, the drywall is damaged and needs repair. I am asthmatic and notified the rental office and managers multiple times, that I cannot be in such conditions. I placed all the necessary tickets more than once on some occasions. Maintenance never completes tickets in a timely manner sometimes it takes a month or longer. My dryer has extreme lint buildup which can cause a fire ! There is lint flying around the kitchen area, which is dangerous to inhale! The assistant property manager and maintenance manger are well aware of my issues, have been for quite some time and still haven't had any one to repair the problems. There is an ongoing roach infestation in & around the entire building. This has been an ongoing issue for months, some for a year. It is a health risk , a fire risk & completely unsanitary. (More photos and videos upon request)

  Business response

  09/19/2023

  Good Morning, ****************, 
  

  It was a pleasure speaking with you today and I appreciate you allowing me the opportunity to resolve you concern.   The service manager ******* inspected your unit and identified peeling paint on the bathroom ceiling and the living room bulkhead.  Also, a hole beside the dryer and the dryer vent needed to be cleaned.   ******* cleaned the dryer vent at the time of inspection.  However, he failed to schedule all of the required drywall and paint repairs. Again, I apologize for the delay in service and that the work was not completed on the initial visit. However, the contractors will enter your home today and complete the remaining repairs.

  Sincerely, 
  

• Initial Complaint

  09/15/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Due to the expiration of my visa and I-20 student status, I am obligated to return to my home country immediately in compliance with immigration regulations. This unforeseen circumstance makes it impossible for me to continue fulfilling my current apartment lease agreement. I have contacted my apartment management to inquire about the cost of breaking the lease early. Unfortunately, according to their estimate, I would need to pay over $10,000 in fees and deposits to terminate the contract. Given my financial situation, I simply cannot afford this exorbitant amount. I am in urgent need of your professional advice and assistance to explore legal yet more affordable ways to resolve this issue. This is a highly pressing and stressful time for me, and I am hoping to find a resolution as soon as possible.

  Business response

  09/26/2023

  Our community offers early termination options for any residents who are seeking to end their lease early. This agreement requires a 60-day notice and there is a termination fee equivalent to 2 months of rent for the buy-out in addition to the remaining 60 days of rent and related charges due during the notice period. In order for this agreement to be enacted for an apartment home, it must be signed and agreed upon by all parties, otherwise the conditions of the original lease term will be upheld. The lessee initiated the early termination process for their lease and agreed to all outlined terms upon signing the agreement and paying the termination fee.

• Initial Complaint

  09/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The business is put an account in collections that I owe $1706. I have been trying to dispute this allegation since Ive seen it on my credit report in May. I have contacted the leasing department via email, phone and office visits. They have not attempted to resolve this matter. The only answer that I have been provided is that theyre investigating. Although I have provided several pieces of documentation that I do not owe a debt the leasing office has failed to clear the debt. The leasing office canceled the last two meetings I scheduled regarding this matter. With the false debt it has prevented my family and I approval from other landlords. I would like the debt to be cleared and my credit report cleared of the false debt.

  Business response

  09/19/2023

  Good day, BBB

  Please be advised that *** ****** has provide you a copy of her account ledger dated 08/22. Please note that **** her rental assistance program recalled $3,526.00 back on 10/22, there was a housing rebalance and a abatement for **** taking back payments totaling $657.26. *** ****** claims that "-  July 2021 - Oct 2021 my tenant rent payment was not changed it still shows $817.00 however, my tenant rental payment was reduced to about $35.00 for those months. **** payment was $1,880.00." The account was adjusted just in rentsub only. On October 6th, 2021, we received another revision with new monthly amounts which were $817 tenant rent payment and $1,098 for ****. On June 27, 2022, we received another new monthly amount to begun on 7.01.2022 (tenant rent $152 and **** $1,763). 
  
  All of *** ******' charges have been reviewed with the Property Manager and our Accounting Dept. and were confirmed valid. A representative from **** has been cc'd along *** ******s' emails. She as well confirmed ****'s part in regards to them assistance with her rent and confirmed that it took **** to reconcile their records. *** ****** signed off that you received a copy of your Lease Agreement & Addendum. You acknowledged that you read & understood their terms & expressed the applicable laws of her state. That she was the only responsible party on the Leasing Agreement even though she was receiving rental assistance. Which means that she is responsible for any & all charges including, but not limited to, Rent, late charges, insufficient funds charges, attorney fees, court costs, pet rent, damage charges, and utilities were applicable after her assistance was applied to her account balance. 
  
  Please note that Morgan Properties stands by the charges on *** ******' account under the agreed terms of her lease. And has executed our rights to seek further collection actions as per your lease & all applicable laws. *** ****** was advised that her account has been forwarded to **** an outside collection agency after her outstanding balance due date expired. She must contact them directly at ###-###-#### with any inquiries regarding making arrangements to satisfy her balance.

• Initial Complaint

  09/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ******* **** Apartments is withholding my Security Deposit for extra fees that has occurred since I moved out. I was provided a move out letter from management dated Aug 4,2023 indicating no balance due and was told that my Security Deposit would be refunded. It has been past 30 days after email and phone calls to manager I still am waiting. If there was mistake on your end concerning my account fees that is not my problem, I want my money back. I have not received any notification of any additional fees or charges. I pay my rent in good faith, l the apartment was left clean there was no problem with it. Please after all that I have endured while living there the mice, pipes bursting, ceiling leaking I still stay and the rent was paid so please let me leave on good terms without now having to fight for money that rightfully mind. It would be greatly appreciated I should not have to continue to wait on my money why your accountant or whoever figure out their mistake this is definitely not good business practices. Thank You !

  Business response

  09/18/2023

  Hello, I do apologize for any confusing regarding your deposit refund. It is our priority to make sure all future, current and past residents issues are handled in a timely manner. When there is a 3rd party helping with rental payments and you do not use all the funds that has been received when you decide to move, we are required to give the money owed to the recipient that has issued those funds. Unfortunately, we over paid and the 3rd party, and they would not refund what was owed to you. Our team worked very hard to make this right and had a refund check overnighted to you once we confirmed the 3rd party would not issue you the over payment. For any other issues regarding your apartment while leaving here we took care of any issues you had in a timely matter. I am sorry that you feel this way but hopefully our efforts making sure that you have been taking care of reflects how much we care. Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩