We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Quench USA, Inc. has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileQuench USA, Inc.

            Water Purification Equipment
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            630 Allendale Rd Ste 200

            King of Prussia, PA 19406-1695

            Get Directions
            Visit Website
            Email this Business
            (215) 392-2821

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2.55/5

            Average of 100 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            103 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/15/2010

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Quench offers Water-as-a-Service(TM) solutions by providing filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers, to customers across North America. Our point-of-use systems purify a building's existing water supply to provide cost-effective, convenient, and sustainable filtered water to a broad mix of end-markets, including government, education, medical, manufacturing, retain, hospitality, and other large commercial customers, including more than 75% of the Fortune 500.

            Business Details

            This is a multi-location business.

            Find a Location

            Quench USA, Inc. has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              630 Allendale Rd Ste 200, King of Prussia, PA 19406-1695
              Email this Business
              BBB File Opened:
              4/4/2002
              Years in Business:
              27
              Business Started:
              8/15/1997
              Business Incorporated:
              9/22/2008
              Accredited Since:
              6/15/2010
              Type of Entity:
              Corporation
              Alternate Business Name
              • Quench Canada
              Business Management
              • Mr. Todd Peterson, President
              • Ms. Kathy Rafferty, Office Manager
              Contact Information

              Principal

              • Mr. Todd Peterson, President

              Customer Contact

              • Mr. Todd Peterson, President
              • Ms. Megan Backus, Marketing Assistant
              Additional Contact Information

              Fax Numbers

              • (866) 964-9283
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              103 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/20/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              For context I initially started this relationship with a company called **********. They got bought out by ********** who then got bought out by Quench.I uploaded a PDF of the broken-down timeline of the recent interactions with Quench.I also uploaded the Maintenance Guide Package Summary of the plan I bought which includes unlimited filter changes which has never happened
              Read More
              Read 102 More Complaints

              Customer Reviews

              100 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Norina B

              11/20/2024

              We had the pleasure of interacting with ***** ***** as our account representative. He was so easy to talk to and really understood our coffee-water needs! He responded quickly to questions and really knows the products. He represents QUENCH very well.

              Quench USA, Inc. Response

              11/25/2024

              Sounds like you had a great experience with *****! Thank you for sharing.
              Read 99 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.