Business ProfileforColonial Marble & Granite

The countertops were installed poorly and cut uneven. The island was installed with a knick and scratches all over it. The installers ruined my sink with a poor installation. The said they would fix the imperfections when they installed the full height backsplash. That crew said they didn't make the mistakes and can't fix the sink and they would let them know about the island. The backsplash is cut crooked at every corner we told them to take it out. We called colonial while they were here and told them we are refusing the backspalsh. The assured us they would send a team because the 2 guys couldn't physically remove it and not damage the cabinents. We wrote on the receipt. The entire job is paid in full. They were supposed to send a team on 7/28 after multiple conversations ro fix the issues. At 1:45pm they called to say the specialty fabricators flight was delayed from vacation and they couldn't come till the next day with a crew of 5 people for 4 hours. I refused as I had to work. After assurances from manager **** and **** that the job would be flawless on 8/1, we allowed the reschedule. On 8/1 only 2 guys came thay didn't know how bad the job was and said they can't do it as 2 guys because the job is over 10 hours. It needs a full crew an entire day because it is so poorly done and the island can't be fixed on site, the island has to go back. We called the managers **** talked to him multiple times and each time he said we will call you back. The manager **** wasn't available. Spoke to a manager **** who said per the contract we can try and fix it as much as we need to and that they won't refund us because they don't have to. The entire job of my home remodel has been pushed 6 weeks because of their incompetence, poor quality work and delays. We risk damage to the cabinets and the appliances and new harwood floors. We have no confidence in this company or their ability to tell the truth or follow thru. We want the quartz refunded, my damage sink refund and my contractor bills covered for all the extensive delays.