We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Jones Dealerships has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Jones Dealerships

              1335 Manheim Pike Lancaster, PA 17601-3123

            • Jones Dealerships

              1340 Loop Rd Lancaster, PA 17601-3108

            Business ProfileJones Dealerships

            New Car Dealers
            Multi Location Business

            Contact Information

            1335 Manheim Pike

            Lancaster, PA 17601-3123

            Get Directions
            Visit Website
            (717) 394-0711

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 64

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Jones Dealerships has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Jones Dealerships

                1335 Manheim Pike Lancaster, PA 17601-3123

              • Jones Dealerships

                1340 Loop Rd Lancaster, PA 17601-3108

              Location of This Business
              1335 Manheim Pike, Lancaster, PA 17601-3123
              BBB File Opened:
              8/1/1977
              Years in Business:
              64
              Business Started:
              1/1/1960
              Type of Entity:
              Sole Proprietorship
              Alternate Business Name
              • Jones Pontiac Buick GMC Truck
              Business Management
              • Mr. Don Lookenbill, Service Director
              • Mr. Ed Haldeman, Service Technician
              • Mr. Steven G. Jones, President
              Contact Information

              Principal

              • Mr. Steven G. Jones, President

              Customer Contact

              • Mr. Steven G. Jones, President
              Additional Contact Information

              Fax Numbers

              • (717) 293-2857
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/08/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              Complaint Details Unavailable
              Read 2 More Complaints

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ga A

              08/19/2023

              The service department has left the inside of my vehicle dirty and stained. If your windshield is tinted they will make you sign a paper stating they will cut around the tint.... However, when you see that they ripped your tint in actuality, that's a different story. Those guys in that department do not care!..... The dealership cares sooo much when you want to purchase a vehicle or if they want you to trade yours in, but once the deal is done, they could care less....... unless you look a certain way, or are in a particular tax bracket.

              Jones Dealerships Response

              08/21/2023

              Hello, I'm so sorry for the dirt or stains that you found inside your vehicle. I would love the opportunity to clean or remove these marks or stains at your convenience. In regards to the tint that was applied to the windshield. this is a customization to vehicles that is illegal as per the vehicle code in PA, but there is confusion if it is rejectable for the purposes of PA State Safety Inspection. That being said, we have not been rejecting vehicles for having tint on the windshields, however it is very challenging to to remove the existing inspection stickers due to the angle of the windshields and the close proximity to the dash that limits access to remove the stickers without collateral damage to the surrounding tint. So to be transparent and up-font with our customers we make every effort to warn our customers ahead of time of these limitations we have and of the damage that may occur to the surrounding tint, before we remove the old inspection stickers. Best regards,
              Read 1 More Customer Review

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.