ComplaintsforSelect Medical Corporation

• Initial Complaint

  02/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A check for $3,000.00 was sent to Select Medical by ********** in Mid December 2021. this bill was paid for by me on November 11, 2021. I have called Select Medical back in December and was told the refund back to Medico would *********** to 8 weeks. I called today and again was told this refund back to Medico will take an additional 6 to 8 weeks or longer. Why? This money will be refunded to me once Medico receives the money. I will not accept COVID as any excuse. All these people claimed they can work from home with no problems. Why must I as a consumer have to wait for a company to take over four months to refund a check back to ****************. Medico owes me that money. I want an answer and not another run around. The mailing address for Select Medical is  PO Box *********- Pittsburg, PA *******. Phone number is ************.

  Business response

  03/01/2022

  The refund check was mailed today.  We apologize for the delay.

  Customer response

  03/22/2022

  I called **************** again today and received nothing but false information.  After sometime they finally stated they will send a letter to Select Medical, account number ************ (*****************************) to request a refund of the $1,420.00 back to them in which they will forward me the money.  I am not convinced this will be done as I have been told untruths for months.

  Medico claims I need to collect the credit balance from Select Medical.  They will not send me the funds as I was informed phone from them that Medico must request a refund.

  Thank you for trying to clear this up.  I have been working on this since December of 2021.

  *************************

• Initial Complaint

  12/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  It took me numerous emails and calls to get a full accounting from Select Physical Therapy. It took nearly a month to find, according to them, that I had actually OVERPAID them by $180 when they were billing me for $360! I do not trust their accounting, still. They "say" they issued a check to me for the overpayment on 12/3/2021, and I should allow 6-8 weeks for it to be received. This is a ludicrous amount of time to wait. Also, I have not been given the opportunity to 1.) review their accounting for accuracy, and 2.) was not given the option of receiving any refunds directly to my source of payment (debit card). I see that this company has had a great many complaints about their billing practices. Mine is one of many. I want ever single transaction I have had with this company over the past 2 years fully accounted, including insurance claims submitted, payments from insurance and from me and/or my flex account company. This company needs to be held accountable for their errors! No one should have to go behind them time after time to be sure they get it right. I have spent over 30 hours trying to get this straight with this company and it still is not right. What is MY time worth?

  Business response

  12/10/2021

  Please note per the attached correspondence with **** we were able to resolve her concerns.

   

  Customer response

  12/10/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  
  

• Initial Complaint

  11/28/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Select Physical Therapy billed me something along the lines of $500 and never told me. They reported me to collections before contacting me in any way. I have the money to pay and if they had called, emailed, or mailed me information about my bill, I would have paid it. However, they did not attempt to contact me, they immediately reported me to collections and I now have a derogatory mark on my credit report. This is not something I can fix in a timely manner and has serious impact on my life. This all could have been avoided if Select Physical Therapy had made even the slightest attempt to contact me about my bill before reporting me to collections.

  Business response

  12/01/2021

  December 1, 2021 
  To whom it may concern, 
  We have received the complaint from **** ******* in regards to their account with Select Physical Therapy. 
  After reviewing the account, we did find there was an error in the patient's apartment number which was why the patient did not receive the statements and correspondence mailed regarding his balance due. This was a data entry error that has now been fixed. On November 30th the patient's account was put on hold with the collections agency and the agency initiated the process to remove the negative mark from the patient's credit report. A letter outlining the same will be sent to the patient from the agency. 
  I spoke with *** ******* today, December 1st, and explained what happened. The patient is aware that their balance is still due and will be contacting the collections agency to make payment. He has my direct phone number for any additional concerns. 
  If you have any further questions, please feel free to contact me at the number below between the hours of 8 am to 5 pm EST. 
  

  Respectfully, 
  

  Theresa L, M.A.

  Collections Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩