Business ProfileforValley Pool and Spa

Had a tear in our pool liner so we trusted valley pool to give us a new liner and install. We paid over a thousand dollars to have this completed. They hired some contractors to come over and do the install, well the contractors decided they wanted an additional $500 to complete the job, we thought that was suspicious and we called valley pool and they agreed and told us "It sounds like they are trying to scam you out of money" Valley pool is telling us they have never heard of owing extra money after we already paid and agreed to a contract with Valley Pool. They said it didn't sound right and they were glad we called them because the whole thing was suspicious. They said they will probably cut the contract with these workers because of them acting this way. We are also told these are seasonal workers and they are probably just trying to get more money before the summer season ends. We speak with the contactor while they are at my home and advise them this doesn't seem right and valley pool agrees. We tried to tell the contractor that if there is more money owed somehow they can talk to valley pool and valley pool can bill us. The contractor calls us " a cheap fu*k" throws insults at us and storms off the job saying he will not finish. As stated before we paid over a thousand dollars to Valley pool and spa to have this job completed. The job was NOT completed however we paid for it in full to be done. A day later we are informed by Valley pool and spa the manager wants to "stay neutral" and not get involved between the customer(us) and the contractor they hired to come to our home. They are unwilling to help us finish the job that we already paid in full for. Their tune changed completly from one day to the next, the first day calling the contractor they hired scammers and now they dont want to get involved? they were going to cut the contract with them...none of that happened. They took over a grand of our money and are leaving the job unfinished.