Business ProfileforPro Fence and Railing

Purchased backyard fence with 2 side gates 9/23/16 from Pro Fence & Rail. Price for fence & labor, $15,500. Paid $7750 deposit. Installation completed 12/1/16 & paid balance of $7750. Fence supply company's Limited Lifetime Warranty was attached to proposal, work order, & receipt. 10/31/22: Discovered cracked gate frame at latch. Contacted Pro Fence & spoke to Noah that day. I explained the problem & sent 4 photos of compromised gate frame, per Noah's request 11/9/22: Called for an update, again spoke to Noah. He said he reached out to the manufacturer & was waiting for a response. Then said manufacturer said they need to check into things, adding to allow 10-12 weeks due to supply chain issues 2/24/23: Called Noah for gate update. He said it was still not in. He said he would call the manufacturer again for an update & then call me back. He said he was not concerned about charging us when I asked about cost, as it was a product defect. He did not call back 5/17/23: Spoke to Jeff U****, Pro Fence owner. Explained history of the gate issue, now waiting over six months for any effort on the part of Pro Fence to reach out, inform or update me on the progress of our gate replacement. He said he would check with Noah on the status of our issue & one of them would get back to me 5/17/23: Call back from Noah who apologized. He said, & I quote, "I'm sorry, I dropped the ball on this." Asked me to take pics of the yellow carbon of our contract & paid invoice so he would have accurate info regarding the gate & fence. I immediately sent all of the requesting info via text & pics on my cell phone. He said that a company sales rep said it would be approx. 6 weeks with an expedite on the order. He acknowledged receipt of all docs 8/1/23: Spoke to Noah. 10 wks have passed, 4 wks beyond the approx wait time I had been told Noah cut me off and said he was coming out himself. He said he would repair the cracked frame. How? Set 9:00 AM 8/3/23 app 8/3/23: Noah did not show up