Business ProfileforWells Fargo Center

I had an unfortunate experience with Ticketmaster and Wells Fargo Center (WFC). I purchased a ticket for a Sza concert dated 3/2/23. The artist postponed the show. It was then rescheduled for 9/26/23. I received an e-mail from Ticketmaster stating there was nothing to do on my part . I received/downloaded my mobile ticket containing a QR code prior to the date of the 1st show. This was the ticket I used when I tried to enter the venue on 9/26. The gentleman at the door of WFC redirected me to the box office after scanning my ticket. Once there, a lady puts in my information and gets to a screen that she didn't know what to do. When she asked for help, the gentleman she asked to help her tells me, in short, that my ticket will not work and they need the ticket from the "original" seller and to call Ticketmaster because there is nothing that they can do. Obviously, at nearly 10 PM, the night of the show, I do not get through to Ticketmaster. Fast forward to present and Ticketmaster is also telling me there is nothing they can do about it as they don't show the ticket scanned? Both, Wells Fargo and Ticketmaster honestly should be ashamed of themselves. If the ticket was resold or whatever happened they should own up to their mistake and give me a refund. The fact the neither company will speak to what happened with my ticket is why I am seeking help from the BBB to aid with resolution of this matter.