ComplaintsforHope Health Supply
Current Alerts For This Business
The business has not responded to our request but posted the following message on its website for those consumers who plan on ordering KN95 white masks from the business, "Due to high volume, delivery times may be a bit longer than normal."
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Additional Complaint Information
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/22/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed my order for KN95 masks on 11/24/21. They have not shipped nor have they refunded me my money or sent a replacement order. My order number with them is ******, and the amount I was billed was $54.99.Initial Complaint
12/21/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered KN95 masks from this business that were advertised as "FDA reigistered". When I entered the FDA registration number into the medical device search engine on the FDA website, it cam back as, "0 Results found" for the FDA registration number listed on packaging. I called the number listed on their FDA business profile twice and was told that the customer rep could not help me. On 12/20/2021 the rep said she would email corporate and some one would get back to me they did not. on 12/21/2021 customer rep said she would start a complaint file. I also emailed this company myself on Dec 19 and 20th as well as left a a message for them via ********* app. I have gotten no response. I want to return these KN95 masks as the advertised FDA registration number is not showing up on the FDA database.Initial Complaint
12/19/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of purchase, 10/7/21 Items purchases, KN95 Masks (Black) / 250 pack, Amount paid $262.50 Order #******, Tracking **************************, Package Received 10/23/21. I received an incorrect product, KN95 Masks (White), additionally upon opening and comparing to the product I had ordered previously the amount was less than ordered and quality did not compare. I emailed at hello@hopehealthsupply.com on 10/23/21 - to notify them of receiving the incorrect SKU and to inquire about the quality difference when compared to previous purchase. I received the following response: We've received your request (Ticket #*****) and will respond as soon as we can. Our team is available Monday - Friday, from 9:00 AM - 5:00 PM EST, except during holidays. During these hours, we answer support tickets. We are grateful for your patience and kindness, as support responses may be delayed due to the recent surge of COVID-19 cases around the country. In the meantime, please feel free to visit our support center. You may also reply to this ticket to add additional comments. I have followed up to this inquiry each week since with no or unsatisfactory response. I have tried email, the posted phone *********** (no one has every answered this phone # or returned messages left), I also tried chat (no longer available). I have received an email response a few times that states the following; Hi ******, Thank you for reaching out. I'm going to go ahead and escalate this to our customer service supervisor for further review. Best regards, **************Posted return policy; We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. You can always contact us for any return questions at hello@hopehealthsupply.store. Damage and issues; Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Others should beware.
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Customer Complaints Summary
277 total complaints in the last 3 years.
0 complaints closed in the last 12 months.