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          Find a Location

          InstaMed has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • InstaMed

              1880 John F Kennedy Blvd Fl 12 Philadelphia, PA 19103-7432

              BBB Accredited Business

            • InstaMed

              3300 Irvine Ave Ste 305 Newport Beach, CA 92660-3108

            Business ProfileInstaMed

            Payment Processing Services
            Multi Location Business
            BBB accredited business

            Contact Information

            1880 John F Kennedy Blvd Fl 12

            Philadelphia, PA 19103-7432

            Get Directions
            Visit Website
            Email this Business
            (215) 789-3680

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            Customer Reviews

            1.09/5

            Average of 90 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            107 complaints closed in last 3 years

            21 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/28/2018

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            InstaMed’s is a cloud-based technology securely transforms healthcare payments by driving electronic transactions, moving money and healthcare data seamlessly and improving consumer satisfaction. 

            Business Details

            This is a multi-location business.

            Find a Location

            InstaMed has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • InstaMed

                1880 John F Kennedy Blvd Fl 12 Philadelphia, PA 19103-7432

                BBB Accredited Business

              • InstaMed

                3300 Irvine Ave Ste 305 Newport Beach, CA 92660-3108

              Location of This Business
              1880 John F Kennedy Blvd Fl 12, Philadelphia, PA 19103-7432
              Email this Business
              BBB File Opened:
              4/17/2014
              Years in Business:
              20
              Business Started:
              8/25/2004
              Business Incorporated:
              8/25/2004
              Accredited Since:
              8/28/2018
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Instamed Communications LLC
              Business Management
              • Mr. Mark Krapels, Chief Operating Officer
              • Mr. Bill Marvin, President/CEO
              • Mr. Elijah Lorenz, Manager
              Contact Information

              Principal

              • Mr. Mark Krapels, Chief Operating Officer
              • Mr. Bill Marvin, President/CEO
              • Mr. Elijah Lorenz, Manager

              Customer Contact

              • Mr. Mark Krapels, Chief Operating Officer
              • Mr. Bill Marvin, President/CEO
              • Mr. Elijah Lorenz, Manager
              Additional Contact Information

              Fax Numbers

              • (215) 789-3690
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              107 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/25/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              I used "The ***********************************" on 7/15/23 and was told I had to pay $1230.00 on the day of the surgery which to find out later from my insurance company that I had a $0 co-pay for this procedure do to being at my deductible for the year. I called on 8/1 & 8/9 and left messages, I received a call from a ******** stating that my refund was being processed. I called back 9/5,9/19,9/21, & 9/25 leaving messages once again since nobody answers the phones and have "NOT" heard back from this company. Who has my money and where is my refund that I was told I was getting via voicemail??
              Read More
              Read 106 More Complaints

              Customer Reviews

              90 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Wilford R

              08/27/2024

              NEVER NEVER NEVER EVER use InstaMed for your payments. I tried for first time on multiple medical payments and only about half of them went through, and the ones that didnt go through, I had to request a refund. I requested a refund a month ago and I have still not received my refund. I disputed through ********** and fortunately, ***** was awesome and credited my account so I could make my medical payments, and they are waiting on InstaMed to pay the money back to them. ******************!
              Read 89 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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