Customer ReviewsforFive Below

Visit the store at **************************************. Since I entered the store, one of the employees said in Spanish that he was going to check my bag because I was going to steal. I didn't want to get upset and kept trying to buy things and the employee began to follow me all over the store to every place that I was making comments in Spanish to another colleague about me stealing things. At the time of payment I asked the cashier if she wanted to check my bag because of the comments that the other employee was making. Discriminating against customers because of their skin color, their race, their language or their country of origin is very offensive and cruel, much more so when they judge you from the moment you enter the store. The experience was so unpleasant that I never wanted to enter a Five Below store again.

We will notify the District Manager for this store and ask them to contact the Customer directly.

Unbelievable that this store is called FIVE BELOW when nothing is below five there, it should be called FIVE and above. When i go in everything is 55.5, ***** or the highest 25dollars This! is false advertisement Don"t get me wrong i love FIVE BELOW but as a costumer I except it to be five and below especially when I am shopping with a budget. This should be review. unfortunately you will lose costumers and have bad reviews, huge disappointment.

We will contact the Customer directly, thank you.

The Store manager took it upon her self to make a company decision based on personal feelings/ reason. This specific location is rascist. She did not want to do a return. And when I escalated to the customer service/ complaint she wasnt cooperative with them and even hung up on their face. The young lady did not want to give her name up because she knew she was wrong. Dont shop at this location. I have audio proof of this Store Manger Talking badly and nasty about the situation and myself(customer) to another employee. This behavior is unacceptable.

We have contacted the District Manager (DM) and requested they contact the Customer directly. Additionally, we also contacted the Customer (on 6/28) to check in on their contact with the DM but have not heard back. We will do an additional follow up.

Five and below ***** w surprise ******* **************************************************************** is the most racism five and below ever. This was my 5th encounter with the store. I made $20-$100 in purchases each visit. Each time there were lines customers behind and in front of me for some odd reason I am always singled out for the associates to ring up all of my items for me as if they are told to ring up all African American items. This time not only was I singled out again i was told i had to pay for plastic bags which wasnt a issue until I realized she only told me to pay for them and the other shoppers which was white (single ************** nothing was said to them but let me know if you need something. One had 1 item and the couple had a cart. I noticed she never told them but told me I would have to walk out with my items in hand after she finished ringing me up. Once I made it outside the white female stated she didnt make me pay for my bag not sure why she did that to you. I then called back into the store to speak with the manager I was directed to **** manager on duty. I let **** know that things are not consistent and i am tired of being discriminated against during every visit. I then ask for her manager name she asked why do you need her name I went silent she then said ******* ******** as if she had to think about it. I then told her I will call her because **** didnt care at all. This location needs to train their employees about equal rights and discrimination. I feel so unappreciated everytime I spend my money here. I work for the government and this type of employee behavior is unacceptable. All rules and procedures should apply to all or none at all. Its also bad business for another customer to notice the behavior of your hand picked employees. I am very disgusted on how I am continually treated. Zero stars poor customer service employees violating the discrimination law.

We will contact the district manager for this location and ask them to follow up with the Customer

Today I visited the store in ******** Az 91St and Northern. I went in with my family to purchase my graduate a gift. Everything was fine up until check out. At check out ******** "cashier" just starts scanning items in my hands and family's hand mind you there was another lady checking herself out with no one scanning her items at that point I asked why she did that to our items she said it's policy and she does it for everyone yet she didn't do it for anyone else I asked for her manager she refused until I insisted then **** comes and tells me it's policy so I asked to see there policy and ask for him to check out the next guess but they refused so clearly it was discrimination. I asked for there corporate number yet didn't provide me it. ******** was talking over **** and he's supposedly the manager he can't control his worker and ******** clearly can't hold her compose she still said your getting on my nerves when I'm a paying customer don't come here if you want a normal shopping experience.I called there complaint line which is a 3rd party. In a post covid world there should be no policy where a perfect stranger touches you or your items. Get rid of self check out and hire a real cashier. This is discrimination.

We will contact the customer