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          Find a Location

          Independence Realty Trust, Inc has 25 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileIndependence Realty Trust, Inc

            Property Management
            Multi Location Business
            BBB accredited business

            Contact Information

            1835 Market St Ste 2601

            Philadelphia, PA 19103-2935

            Visit Website
            Email this Business
            (267) 270-4800

            Business hours

            Closed
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1.11/5

            Average of 61 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            243 complaints closed in last 3 years

            72 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/2/2024

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Independence Realty Trust, Inc has 25 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              1835 Market St Ste 2601, Philadelphia, PA 19103-2935
              Email this Business
              BBB File Opened:
              3/8/2022
              Years in Business:
              12
              Business Started:
              8/24/2012
              Business Started Locally:
              8/24/2012
              Business Incorporated:
              3/26/2009
              Accredited Since:
              8/2/2024
              Type of Entity:
              Corporation
              Alternate Business Name
              • Arbors River Oaks
              • Aston
              • Avalon Oaks
              • Avenues at Craig Ranch
              • Avery Point
              • Ballpark Apartments @ Town Madison
              • Bayview Club
              • Bella Terra at City Center
              • Belmar Villas
              • Bennington Pond
              • BriceGrove Park
              • Bridge Pointe
              • Bristol Village
              • Brookside
              • Brunswick Point
              • Canyon Resort At Great Hilla
              • Carrington at Champion Forest
              • Carrington Park at Huffmeister
              • Carrington Place
              • Cherry Grove Commons
              • Collier Park
              • Columns on Wetherington
              • Creekstone at RTP
              • Cyan Craig Ranch
              • Cyan Mallard Creek
              • Deep Deuce at Bricktown
              • Destination at Arista
              • Double Creek Flats
              • Eleven10 at Farmers Market
              • Flatiron Flats
              • Forty57
              • Fountains Southend
              • Fox Trails
              • Garrison Station
              • Harrison Place
              • Hartshire Lakes
              • Hearthstone at City Center
              • Heritage Grand at Sienna
              • Hilliard Summitt
              • Hilliard Grand
              • Hilliard Park
              • Jamestown at St. Matthews
              • Jefferson at the Perimeter
              • Kensington by Vineyard
              • Lakes of Northdale
              • Lakeside at Coppell
              • Legacy at Jones Farm
              • Lenoxplace at Garner Station
              • Los Robles
              • Lucerne at Lake Brandon
              • Mallard Crossing
              • Millenia 700
              • Miller Creek at Germantown
              • Montclair Parc
              • Monticello by the Vineyard
              • North Park At Eagle's Landing
              • Oxmoor
              • Park Valley
              • Patina Flats at the Foundry
              • PeakView at T-Bone Ranch
              • PeakView by Horseshoe Lake
              • Preston Hills at Mills Creek
              • Prospect Park
              • Reflections on Sweetwater
              • Reveal on Cumberland
              • Ridge Crossings
              • Riverford Crossing
              • Rocky Creek
              • Rosemont at East Cobb
              • Runaway Bay
              • Schirm Farms
              • Sixteen50 at Lake Ray Hubbard
              • Spring Creek of Edmond
              • St. James at Goose Creek
              • Stonebridge Crossing
              • Stoneridge Farms
              • Sugar Mill
              • Talison Row at Daniel Island
              • Tapestry Park
              • The 1800 at Barrett Lakes
              • The Adley Craig Ranch
              • The Augusta
              • The Chelsea
              • The Commons at Canal Winchester
              • The Delano at North Richland Hills
              • The Enclave at Tranquility Lake
              • The Invitational
              • The Landings of Brentwood
              • The Meadows at North Richland Hills
              • The Oasis
              • The Pointe at Canyon Ridge
              • The Pointe at Vista Ridge
              • The Residences on McGinnis Ferry
              • The Retreat at Hamburg Place
              • The Retreat at Quail North
              • The Shores
              • The Views of Music City
              • The Village at Auburn
              • Thornhill
              • Tides at Calabash
              • Vantage On Hillsborough
              • Vesta City Park
              • Villages at Spring Hill
              • Villas at Huffmeister
              • Villas of Kingwood
              • Virtuoso
              • Vue at Knoll Trail
              • VV&M
              • Walnut Hill
              • Waterford Landing
              • Waterford Place at Riata Ranch
              • Waterstone at Big Creek
              • Waterstone at Brier Creek
              • Westmont Commons
              • Windrush
              • Reserve at Creekside
              • Independence Realty Trust, Inc.
              • 1250 West
              • Arbors at Brookfield
              • IRTLIVING
              • IRT LIVING
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Scott F. Schaeffer, President/CEO
              • Mr. Mike Daley, Assistant Vice President
              • Ms. Caitlin Coughlin, Marketing Manager
              • Mr. Peter Rushing, Vice President of Sales and Marketing
              Contact Information

              Principal

              • Mr. Scott F. Schaeffer, President/CEO

              Customer Contact

              • Mr. Scott F. Schaeffer, President/CEO
              • Mr. Mike Daley, Assistant Vice President
              • Ms. Caitlin Coughlin, Marketing Manager
              • Mr. Peter Rushing, Vice President of Sales and Marketing
              Additional Contact Information

              Phone Numbers

              Email Addresses

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              Industry Tip

              BBB Tip: Property management

              Customer Complaints

              244 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/29/2023

              Complaint Type:
              Billing Issues
              Status:
              Answered
              IRT Living has been very difficult to contact by email or phone so I reached out using the **************************************** email. I informed the company that I needed to pay off a balance that they said I owed. I was told by the Strategic Operations Manager that my a balance was sold to a collections agency and that IRT Living could not provide me the collections paperwork with the balance and account number. IRT Living could not confirm why they won't take my rental assistance for the balance. They claim that they don't take rental assistance even though they accepted it before from the government for my rent. Also, I was told by the Resident Account Specialist that IRT Living is "no longer" participating in the rental assistance program. At that time, the company was called Steadfast Apartment REIT, **** which has merged with Independence Realty Trust, Inc.
              Read 243 More Complaints

              Customer Reviews

              61 Customer Reviews

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              Most Recent Customer Review

              Cierra S

              10/02/2024

              Terrible , BEWARE MAINTENANCE MEN COMING IN CLOSED OFF ROOMS IN YOUR HOME .i had an issue with my air conditioner leaking , the issue was only in the hallway . The issues happened on Sunday you are unable to get in touch with the maintenance if its not normal business hours . So no one came to fix my issue until today which is Wednesday . Maintenance has the ok to come into my home without calling im completely fine with that , but opening closed doors especially when there is no problem in the rooms with the closed doors is an issue. Im sleeping in my room but i eventually wake up due to the power tools being loud . After im sitting up in my bed for a minute my door k*** twists and open . I asked who was that , he stated maintenance. I asked why is he in my room . His response was Im glad i opened the door . I was trying to see if someone was home. A simple knock wouldve done just fine . I go around to the office , the office staff ********* stated that he was trying to check a vent temperature .Thats bait due to the fact that when i had gotten up to see exactly which maintenance man was in my home he was gone . No vents had gotten checked . I do not know what that maintenance man intentions were but he was not going to check a vent cause if that was apart of him finishing the job it wouldve gotten done and he wouldnt have left when he realized someone was home . Im sure everyone in the office is looking out for each other but i was not okay with how they didnt think this is an issue and was brushing it off
              Read 60 More Customer Reviews

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