Business ProfileforARK Basement Services, Inc.

ARK waterproofed my exterior foundation 3/22 prior to starting I was emphatic not to tie not tie anything into my driveway due to deterioration and will need to be replaced. *** the owner ignored my request. With in a year I had two large cracks appear and the cement was crumbling where it was tied in to my driveway. I contacted explained situation and they sent their service manager out. **** immediately diagnosed the problems, poor cement mixture and should have never been tied into driveway. The service manager assured me they would correct the problems after winter. Spring of 2023 I attempted to contact the service manager because it was ***** with no communication finally I made contact. **** stated he wants to meet again and form a plan and he will call me with date to meet. I waited till June when I noticed a ARK crew at my neighbors. I explained I was working with **** to resolve an issue they informed me of his sudden passing at a worksite. I asked them for their opinions on my problem, they immediately pointed to the cement work and the work should have been tied together into the driveway but instead a footer should have been connected. *** the owner was told prior to doing the job, that I wanted a footer and everyone that looked at the job also recommend one. I contacted their office and was told someone would get back to me never happened. All the reviews I have read three things are common 1. Poor feedback on *** 2. Sloppy or poor quality of work 3. Not getting back to customers. When I got no call back my thoughts were, did I say something to offend until I read all the negative reviews on 3 different sites.