Business ProfileforThe Sanctuary Wellness Institute, LLC

On 1/26/23 I tried reaching out to this business because I was looking for a closer doctor to my residence. As soon as the phone was answered I asked a simple question Hey where you guys located or do you do virtual visits? I was met with a condescending tone and instead of answers, asked questions. After answering their question i ask my question again. Again I was met with a condescending attitude asked more questions. I answered with have a nice day this is why people who have a superiority complex shouldn't the phone, and hung up. Moments later a manager with a superiority complex calls me from a blocked number and with that same condescending tone and asked me if I deemed my behavior appropriate? I responded with if you listened to the phone call with a non biased view you'd see the the condescending tone i received from your staff, is the same as I'm currently receiving from you. Adding that if she wanted to call someone too argue with. I'd like that not to be me. Then called me a *****, and hung up on me. Now my number is blocked in their system. When I tried to tell someone I have a recording on my phone of this call. They told that same manager and she called me right away with "I think we got off on the wrong foot". This place is a joke and they obviously don't care about customer service. It's really a game of how hard it is to find people to work, so toxic employees get away with anything they want. Wonder if *********************** gets wind of this kind of behavior? As of 2/2/23 I still haven't heard from anyone beside that one manager who insulated me.

So, what happened is the customer was abusive to my staff. I called him back and I did not insult him--I have a recording of the phone call. He was calling the prior people that he talked to a "*****" in a very disrespectful manner and attitude with one of my male staff members--putting him in a very uncomfortable spot. Our staff handled the call in a very professional manner. He called back and got a female and asked her a question that she needed more information to answer. He got offended that she had to ask him a question and not just answer his question immediately. He asked "where are you'? We have service in several states so she needed to know the state he was calling from to answer the question correctly. He told her she shouldn't be in customer service, etc. very rudely and then hung up on her.I, as the Manager, called him to see if I could help him schedule. Again, he got upset. I told him my name---which happens to be *****. He though I was calling him a *****. I would never do that since I know how it feels for your name to be disrespected, etc. So I did not do what he is claiming I did.My boss does know about this call (***********************) and does not want to engage with him further. This customer is demeaning, unkind, angry about something and has been totally disrespectful to this company's employees. I think it is best if we just part company and let his anger still. I apologized to him if there is anything we did that upset him. There is no reason he needs to hear back from us---we did not take any of his money---or provide any service for him--he is the one who called abusing the staff. He told us he has had issues with other companies because no one knows customer service like he does. Also, he threatened us by saying he is going to destroy the company. Some of our agents have just had to listen to his many calls and not respond to hope he will go away. He is abusing us so we blocked his number from calling us. He is a very angry person and is wanting to harm us and others. He is an unsafe person to do business with and we refuse to engage in this behavior.