Customer ReviewsforFirst National Bank of PA

HORRIBLE customer service and even worse record keeping. If you open a loan with this bank you're simply screwed unless you're wise enough to payoff and/or move the loan somewhere else which I'm working on right now. I'm assuming this bank is on its way to going under like all the other banks that don't honor or care about great customers. I'm probably wasting my time even writing this review because this bank isn't even BBB accredited which says a lot. I'm giving one star because we're forced to select a star, but the reality is they don't even deserve the one star.

Dear ****************** First National ******************** (***), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on November 7, 2024. We would encourage you to contact *** by visiting one of our local branches, calling our ************** at ************, or writing to our Customer Feedback team at: Customer Feedback ******************************************* **********************************************************************************************************************. We look forward to the opportunity to assist you. Sincerely, First National Bank

Would never finance anything thru them again. My parked car was totaled and my insurance and gap insurance paid it off in full in a timely fashion on their end. However on the banks end they refused to help retrieve documents needed to submit to the insurance and gap insurance in a timely fashion and turns out they are still charging interest on a loan that was to be completly paid off due to dragging their feet on their end.

Dear ************************, At First National **** of Pennsylvania (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on July 24, 2024. We would encourage you to contact FNB by visiting one of our local branches, calling our ************** at ************, or writing to our Customer Feedback team at: Customer Feedback ******************************************* **********************************************************************************************************************. We look forward to the opportunity to assist you. Sincerely, First National ****

I am very concerned about the amount of the overdraft fees and also how they are determined. I always make a deposit to cover the differences in my account, but I have incurred 2 late fees this week alone because my deposits were NOT posted in a timely manner. I made these deposits at the *** before the start of the business day. Yet, the withdrawal was put through my account and the deposit was not. Because of the first overdraft fee, I incurred a second one because I did not put money into the account to cover the $35 fee because I was not aware of it. When I check my app, I was NEVER in the negative. It shows my deposits on the same day as the withdrawals. If the deposits do not process until the next day, then it should show they aren't deposited until the next day. The fees are ridiculously high, but when I make deposits to cover my withdrawals, it makes it even worse. I will be filing a complaint with the ***** *******, I believe from the **********, WV or *********, WV branch, is not giving me the $70 back in fees. Therefore, I will be closing my accounts, my family's accounts and I will be reaching out to friends as well. I am a Senior Accountant at my job and fully understand how this is supposed to work.

Dear ****************, At First National **** of Pennsylvania (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on July 23, 2024. We would encourage you to contact FNB by visiting one of our local branches, calling our ************** at ************, or writing to our Customer Feedback team at: Customer Feedback ******************************************* ********************************************************************************************************************** We look forward to the opportunity to assist you. Sincerely, First National ****

I have done all of the things FNB mentioned in their comments and have never received any correspondence back.

I have IRA's and Roth's with them and trying to move it to make more interest and they are making it next to impossible to move to another investment firm.

Dear **. *******, At First National Bank of Pennsylvania (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the Better Business Bureau on April 12, 2024. We would encourage you to contact FNB by visiting one of our local branches, calling our Contact Center at ************, or writing to our Customer Feedback team at: Customer Feedback First National Bank of Pennsylvania ***** *** *** ********** *** *********** ** **********. We look forward to the opportunity to assist you. Sincerely, First National Bank

Not a good neighborhood bank / they take every money out of your account over anything & while I was banking with them I saw them get robbed 2 times. 1 time on Hardford road 1 time at Eastern Ave. Maybe it's because of how they do business at these location.

Dear Mr. ******, At First National Bank of Pennsylvania (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the Better Business Bureau on June 13, 2024. We would encourage you to contact FNB by visiting one of our local branches, calling our Contact Center at ************, or writing to our Customer Feedback team at: Customer Feedback First National Bank of Pennsylvania ***** *** *** ********** *** *********** ** ********** We look forward to the opportunity to assist you. Sincerely, First National Bank

Avoid Avoid Avoid! This bank is a small business killer. They are charging to put actual money in a bank. I run a small convenience store with a lottery. Well with a lottery for ones who don’t know 90-95% is cash and has to be deposited weekly for the state to withdraw. I have no choice to deposit cash, well this month they took $14.66 from one account and $63.43 from another account for depositing cash. For ones who don’t know retailers make 5% commission on sales. If you break that 5% down further with taxes, employee to play lottery, electricity, bank cash fees and so on, I’m loosing money to have a lottery machine. I feel this is being done to the good customers they have left after closing branches and building a multi million dollar building in the city of Pittsburgh. Are the top people taking cuts or are they still making well over 1 million in salary and bonuses? I doubt it, small business killer! Do your research I deal with another bank that keeps growing because they don’t charge excessive fees plus First National and another major bank just closed in the area and they picked up most of their customers, customers did not follow the banks. I might be closing or selling my business soon. I definitely will be moving and closing my 3 accounts soon because I don’t need to pay excessive fees for depositing money in a bank! FNB does not need my over 1/2 million in deposits I give them to make money from and the excessive fees they make from me also. I’m sure they will send the same response I see they put on all the other reviews. I have complained and was told there is nothing that can be done. Thanks for reading.

Dear Mr. ********, At First National Bank of Pennsylvania (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the Better Business Bureau on June 3, 2024. We would encourage you to contact FNB by visiting one of our local branches, calling our Contact Center at ************, or writing to our Customer Feedback team at: Customer Feedback First National Bank of Pennsylvania ***** *** *** ********** *** *********** ** ********** We look forward to the opportunity to assist you. Sincerely, First National Bank

We opened a secondary bank account for supplemental reasons and for my daughter who is approaching driving age. *** at this bank is just amazing! He went above and beyond to get us squared away and even went to upper management to help me out with getting a debit card for my daughter as well! Great customer service!

Dear ********************, At First National **** of Pennsylvania (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to thank you for taking the time to leave a review regarding your positive experience. Sincerely, First National ****

Early this year, I went to the First National Bank Branch on *****************, *********, ** to open an account, no one bothered to acknowledge my presence (only customer at the time) and when they eventually did, I found the manager (woman) and a male staff member rude and inept. One would think that theyd be professional towards customers and appreciate the fact that we bank with them. Staff at other *********, ** branches are professional and ready to assist.

Dear **************, At First National Bank of ************ (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on April 12, 2024. We would encourage you to contact FNB by visiting one of our local branches, calling our ************** at ************, or writing to our Customer Feedback team at: Customer Feedback ******************************************* Bank of ************ Suite *************************************************************************. We look forward to the opportunity to assist you. Sincerely, First National Bank