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          Find a Location

          First National Bank of PA has 197 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileFirst National Bank of PA

            Bank
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            12 Federal Street

            Pittsburgh, PA 15212

            Visit Website
            (800) 555-5455

            Customer Reviews

            1.14/5

            Average of 58 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            136 complaints closed in last 3 years

            43 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 161

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            F.N.B. Corporation headquartered in Pittsburgh, Pennsylvania, is a diversified financial services company operating in eight states with more than 400 banking offices throughout Pennsylvania, Maryland, Ohio, West Virginia, North Carolina and South Carolina. The company also operates Regency Finance Company, which has more than 75 consumer finance offices in Pennsylvania, Ohio, Kentucky and Tennessee.

            Business Details

            This is a multi-location business.

            Find a Location

            First National Bank of PA has 197 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              12 Federal Street, Pittsburgh, PA 15212
              BBB File Opened:
              1/1/1984
              Years in Business:
              161
              Business Started:
              1/1/1864
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 0175 for this business, issued by Pennsylvania Department of Banking and Securities

              These agencies may include:

              Pennsylvania Department of Banking and Securities

              17 N Second Street, Suite 1300

              Harrisburg PA 17101

              (800) 722-2657

              Fax: (717) 7878773

              https://www.dobs.pa.gov/

              Type of Entity:
              Corporation
              Alternate Business Name
              • F.N.B. Corporation
              • First National Trust Company
              • First National Investment Services Company, LLC
              • F.N.B. Investment Advisors, Inc.
              • First National Insurance Agency
              Business Management
              • Mr. Vincent J. Delie, Jr., President/CEO
              • Ms. Heather R Gold, Customer Feedback Administrator
              • Ms. Kimberly Campbell, Customer Feedback Administrator
              Contact Information

              Principal

              • Mr. Vincent J. Delie, Jr., President/CEO

              Customer Contact

              • Mr. Matthew Consolo, Assistant Vice President
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              136 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/08/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              On Sunday September 30, 2024 I opened an account online with **********************. At the end of the application, something apparently malfunctioned and I did not get my account number. I got my debit card, but witthout the account number I cant do much. On Thursday October 3, 2024, contacted the customer service team at the 1800 number and spoke with a *****. ***** was no help what so ever, she was very unrpofessional. When i expressed my concern, she showed NO empathy or care about concern. Also I realize that I called at 7:58 pm and of course she had to make a snide comment about that. "Youre calling at 7:59 pm, I dont know how you expect to reach any other department. I work from 8am-6pm I cant call any other time. And when I asked ***** to speak to a supervisor about her behavior, she refused and offered a call back.I had to be very ***** with her to get a supervisor. Also I told ***** she was rude to me, her comment was oh Im not worried this call is recorded, they can see how you were rude to me, I was floored. A supervisor I spoke with was to have an email sent with my account informaiton, but the only thing I got was a welcome email, NO account number. I have gotten nothing in the mail and this is now beyond frustrating.
              Read More
              Read 135 More Complaints

              Customer Reviews

              58 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Craig K

              11/09/2024

              The bank can't get their story straight on the hold time when depositing large checks. On 11/4/2024 I deposited two large checks issued to me by a large NYSE listed company. The teller told me there would be a 5 day hold. On 11/9/2024 I logged into my online account and it showed the hold would be until 11/12/2024, which is a 7 day hold. When I called the customer service 800 number they told me that the hold would be 10 days. When I asked whether they could tell me if the bank had received funds from the issuer of the check they told they could not but the branch could. The ******************************************************************************************************************************* my account. I then went to the branch which denied they had the ability to tell when the funds where collected and were not able to give me the document about the hold that the 800 number folks said I should have gotten. I called the 800 number when I returned from the branch and was told that the hold could go beyond 10 days. So have been told 5, 7, 10 and 10+ days by ***. What do I think of ***? Not much.
              Read 57 More Customer Reviews

              Local BBB

              Better Business Bureau of Western Pennsylvania

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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