ComplaintsforZoll Lifecor Corporation
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Complaint Details
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Initial Complaint
04/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was forced to wear this life vest before the Erie hospital would let me leave. I told them and then the following week the company technician and sales person that I did not want this wearable Defibrillator (K0606) because I did not need or want it. The company never sent me a box to return it to them (months later I got a box from UPS to return to them). After which I received an invoice for $16,300 for rental of this device. This is used over and over again and is a waste. I did not want this and wanted to return it but the company was non-responsive. I found that the employees that I talked to were not knowledgeable nor friendly. I do not feel I should pay a monthly rental fee of over $4,000 for something I did not use.Business response
04/28/2022
ZOLL is responding to the letter for the above ID number.
We have made multiple attempts to contact this individual directly to address and resolve their concern but have been unsuccessful in reaching them. We have tried to contact them by phone over the past 3 days. We have left 1 message but to date have not received a response.
We care deeply about patients and families dealing with heart disease and are committed to ensuring patients have a positive experience with the LifeVest wearable defibrillator.
We work every day to provide our patients with safe, high quality products and the support they need. Our team is available 24/7 at 1-800-543-3267 to answer questions and offer support for patients, their loved ones, and caregivers.
Sincerely,
ZOLL Patient SupportInitial Complaint
02/25/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I am being required to wear this life vest by doctor to save my life. But since I don't have a 250 dollar deposit. I am being released from hospital with out. Required treatment.Business response
03/10/2022
ZOLL is responding to the letter for the above ID number.
We have made multiple attempts to contact this individual directly to address and resolve their concern but have been unsuccessful in reaching them. We have tried to contact them by phone over the past 1 day. We were unable to leave a message.
We care deeply about patients and families dealing with heart disease and are committed to ensuring patients have a positive experience with the LifeVest wearable defibrillator.
We work every day to provide our patients with safe, high quality products and the support they need. Our team is available 24/7 at 1-800-543-3267 to answer questions and offer support for patients, their loved ones, and caregivers.
Sincerely,
ZOLL Patient SupportInitial Complaint
02/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On July 1, 2021, I was administered a vest by Zoll LifeVest at a local hospital, that monitors my heart using EKG probes and in the event of unusual or irregular heartbeat would provide defibrillation as well. The device would monitor me for two months after which it was determined by my Cardiologist that my heart was in perfect condition. And that my hospitalization was a confluence of circumstances never to occur again. Upon receiving the explanation of benefits document from my insurance company, I found out that Zoll charged my insurance $4075/mo. However, my insurance allowed $3,078.03/mo. and they paid out $2,155.03/mo or $4,310.06 total, so I owed $923/mo or a total of $1,846.80 for two months. I thought this amount was just outrageous considering this device is just a combination of a Holter monitor with defibrillation capabilities. Both of which are not expensive devices. A portable defibrillator is a couple of hundred dollars and a Holter monitor is also a couple of hundred as well. After receiving the bill from Zoll LifeVest, I contacted the company and spoke with their representative, Natty, on Dec. 13, 2021 and she told me that the reason they charged the insurance company $4075/mo was because the device cost $47,000. And I was shocked that an equipment that should cost around $400 to buy, Zoll claimed was more than 100 times higher. $1,846.80 from me for two months is just ridiculous for the functionality of this device. And I was not informed how much I would be responsible for the service of the vest while at the hospital. Had I known, I would have refused. It is a scam and a rip-off even considering my insurance already paid $4,310.06.Business response
02/21/2022
********* *** ******** ******* ******* ******** **** *** *******
ZOLL is responding to the letter for the above ID number.
We have contacted this individual directly to understand and address their concern. We have been able to resolve their concern.
We care deeply about patients and families dealing with heart disease and are committed to ensuring patients have a positive experience with the LifeVest wearable defibrillator.
We work every day to provide our patients with safe, high quality products and the support they need. Our team is available 24/7 at 1-800-543-3267 to answer questions and offer support for patients, their loved ones, and caregivers.
Sincerely,
ZOLL Patient SupportCustomer response
02/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
*** ****Initial Complaint
01/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I was instructed by my physician to get a Zoll Life Vest in April 2021. I was instructed it was covered by insurance. I subsequently had bypass surgery in Oct and returned the vest. In January 2022, I received an invoice from Zoll for 952.79/month for use of the vest. This was after my insurance paid. Blue Cross valued the vest at 2945/month and paid 65% of that. However, Zoll valued the vest at 4079.00/month and is invoicing me the difference. I feel this is unfair.Initial Complaint
01/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Yes on 9/21/2021 and on 10/21-2021 and 11/21/2021 I was Bill $879.44 for 2 months and told the third month would be billed to me later I told them before they even fitted me for the vest that I could not pay for this and she told me Medicare had approved it and it was coveredBusiness response
01/18/2022
ZOLL has reached out to our patient and spoken to them directly in regards to this matter.Customer response
01/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.Thank you for your assistance. I appreciate y'all's help very much thank you so kindly
Yes I spoke to zoll about the complaint they were very helpful and seen concerned and they took care of my problems and I was very satisfied with the response thank you so much
Regards,
****** ****Initial Complaint
12/27/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I was hospitalized 8/31/21 - 09-15-21 for Covid-19 for 16 days and just prior to being released told that I would need a lifeVest. Representative came to my room and gave me quick instructions on how to use the vest. I was instructed by Zoll in October to return the vest in the original box that I recieved at the hospital. I sent it back via UPS and placed all parts in the box. A month later I receive a bill for $36,846.03 I call to no avail, no returned phone calls, email of any kind. This has to be the biggest scam going onBusiness response
12/29/2021
Thank you for the opportunity to address this issue. ZOLL has reached out to our patient to discuss the concerns mentioned.
Thank you
Paul C*********
Supervisor Patient Pay
Business response
01/17/2022
Thank you for the opportunity to respond to this issues, we have successfully reached out to our patient and corrected the issue stated in this email.
Thank you
Initial Complaint
12/21/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I suffered a stroke on May 7th 2021. I was told I had to have the Zoll lifevest before leaving hospital. Rep told me that my insurance would cover cost and would only be $500 for first 3 months. As it turned out I needed a triple by pass that was performed on July 5th 2021. I wore the vest until July 4th, disconnected it, wash and had it ready for packing since my surgery was scheduled for 5AM the next morning. I was in the hospital until the 8th. My wife returned the vest package to our USP store on July 9th. When we received Zoll's billing statement it showed that we owe them for three months at $540 for each month! My wife called their billing department to explain I only used it for four days in July. A woman called "April Crump" told her that they didn't receive the vest until July 14th. She also said I wouldn't have been charged if I had called them on the 4th to inform them I would no longer be using the vest. Unfortunately that thought never entered my mind as I was facing life threatening surgery the next day! She then explained if I would paid up the $1081.98 for the two months I used it, then they would just bill my insurance for the rest. Again I couldn't paid that amount in one lump sum, but I agreed to paid for the two months I actually used this vest. I've already paid for those two months of use - $1081/98 but their billing statement keeps coming for the third month's amount of $540.99. Mind you they've already charged my insurance $4075.00 for that third month!Business response
12/22/2021
ZOLL has reached out directly to our Patient and have resolved the matter to the mutual agreement of both parties .
Thank you
Paul C*********
Supervisor - Patient Pay , RCS/Vest Call
Customer response
12/23/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I am happy to report that Zoll just called my husband (****** ******) to inform him that his outstanding balance has been erase!He owes nothing to the company. Now let's just hope this caller was legit!Thank you for your prompt attention to this matter.***** ****** ******** ****** * ******
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Customer Complaints Summary
66 total complaints in the last 3 years.
20 complaints closed in the last 12 months.