ComplaintsforPerfect Gift LLC

• Initial Complaint

  10/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought $100 gift card on Mothers Day 5/11/24. Wife didnt get notified until 5/12. Didnt receive the actual gift until 6/24 and didnt try to use it until 10/23 when it was not available. Attempted to get help from company and they told me some other email address neither of us had ever used had redeemed the card. I uploaded this proof.

  Business response

  10/25/2024

  Hi ****

  We apologize for any inconvenience caused and we will address further training with the initial agent you engaged with.
  *** has called you and provided the gift and process to redeem that gift. We trust his support has resolved your concerns but please feel free to get back to us at any time if we can assist you in any way further.

  Thank you and have a great weekend.

• Initial Complaint

  09/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Company is not informing me correctly on why my gift card number has not been generated or sent to me. I've contacted their customer support and there is no resolution as of now. A family member sent me the gift originally and I am requesting a full refund from the company.

  Business response

  10/02/2024

  Hi ****

  Our agent team have reached out to you to address your BBB review. We trust this has helped you and your issue has been resolved. Please do get back to us if you have any questions.

  Customer response

  10/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******

• Initial Complaint

  09/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dont know the order number it happen in 2021 or 2022 or 2023 or 2024 or I dont know the card number and my billing address is ********************************* or **************************************** or **************************************** or ********************************************* or ************************************************* and the emails to check is ********************** and *********************** and ************************** and please check if all my orders was refunded or chargeback by bank and was the whole total amount refunded and what amount was fully refunded?

  Business response

  10/02/2024

  Hi *******

  Our support team has been communicating to you in the status of the refunds and disputes we see on our side. All communication can be reference through support ticket 467191. From what we can see you are satisfied with the agents information. Please do get back to us if you need any further assistance. The quickest way to get support is via ************************************************************

  Customer response

  10/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  Was they all refund?
  Regards,
  
  ******* ********

  Business response

  10/02/2024

   
  As we have previously communicated, here are the full and only details we have. If you have any other proof of orders please provided these records (which are now almost 1 year old)
  
  We found ONLY 4 orders in total associated with these two emails:  ******************************** & ********************************
   
  The order numbers are as follows:  
   
  20231201-523267:  This was submitted on December 1st of 2023 and was for a gift total amount of $506.95.  The last 4 digits of the payment card were 4027. This order was canceled for security and compliance reasons.  IT was refunded on May 31st of 2024.   You can provide your bank with this Acquirer Reference Number (ARN) ***********************.  they can look this number up in their system to track and confirm it was refunded to your card.
   
  20231202-663539:  This was submitted on December 2nd of 2023 and was for a gift total amount of $255.95.  The last 4 digits of the payment card were also 4027.  We see you filed a payment dispute with your bank which was ruled in your favor.  Your bank would have refunded you for this purchase already.  You will need to confirm this with them.
   
  20231201-459934:  This was submitted on December 1st of 2023 and was for a gift total amount of $265.95.  The last 4 digits of the payment card were also 4027.  This appears to be a self-gifted VIrtual **** gift card sent to your email - ********************************.  We can see you used up most of the funds.  As of today, there is a $1.58 remaining balance.  If you wish to dispute this purchase, you will need to file a formal dispute with your bank.
   
  20231202-787676:  This was submitted on December 2nd of 2023 and was for a gift total amount of $103.95.  The last 4 digits of the payment card were also 4027.  This appears to be a self-gifted VIrtual **** gift card sent to your email - ********************************.  We can see you used up all of the funds.  If you wish to dispute this purchase, you will need to file a formal dispute with your bank.
   
  We did not find any orders under the *********************************** email. 
   
  Please advise if you have any further questions.

  Customer response

  10/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  Can you please refund them back to me because they are unauthorized payments and I did contact my bank but they cant find them charge in their system please help me etc.
  Regards,
  
  ******* ********

• Initial Complaint

  09/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/4/24, I ordered a $200 Amazon Gift Card through perfectgift.com to be sent digitally to a recipient. Orders are supposed to be sent via email within 15 minutes, with a follow up email to the buyer stating when the digital gift is claimed. I never received a "claim" notification. I followed up on the website and chose the option to resend. No luck. On 9/18/24, I finally contacted the recipient and resent through a different email. Again, the recipient never received. Consequently, requested a representative contact me through perfectgift.com's chatbot -- promising a callback or email within 15 minutes. No luck. I called the 24/7 helpline. After waiting 6.5 minutes I was disconnected. I called back. Again, after 6.5 minutes I was disconnected. I am feeling SCAMMED.

  Business response

  09/19/2024

  Hi *****,
   
  Thank you for this review and we are very sorry that you and your recipient are experiencing those issues. I see that we attempted to call you back last night approximately 30 minutes after you submitted a support ticket. However, we were routed to your VM. We have also followed up with an email to which you replied. Your gift was delivered successfully via email message to your recipient. Please advise the recipient to check their spam/junk folders for the redemption email from hello@send.perfectgift.com? The last email we sent was Sep 18, 2024 8:50 pm EST. If they still are not seeing it, feel free to reply to the customer support email again and we will promptly reach back out to assist you in any way we can. 

• Initial Complaint

  07/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My dad purchased a one hundred dollar gift card that was supposed to be an e.Gift. All options only gave ability to process purchasing a gift from some store. It was meant to be a visa.Or a mastercard, it was not meant to be for a store specific. It's just been going on for over a day.He wants his money back.It's a hundred dollars I would never purchase from them again. This cost him one hundred dollars plus a fee.I don't know.It was around $2.99 I believe you'd need to ask him.

  Business response

  07/09/2024

  We are sorry to read your review. Our support team has reached out and fully refunded the order. Please let us know if you have any questions.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a gift card from coconut creek casino and it’s not excepted anywhere

  Business response

  06/18/2024

  **** ******

  Thank you for your feedback. We have looked into your situation with the details we have from the review. In order to best serve you we need some specific card details from you. Our agent Bennie has sent you and email and it will be logged as ticket *******. Please reply directly to that message and we will be able to further guide or assist you.

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a virtual gift card on 5/16/24 for my nephew. I was not aware that he would not be able to use it in store and only able to use for online purchases. I immediately tried contacting perfect.com, however never able to reach a human. I also wrote via chat that if the virtual card can not be used in store I would either like a refund or for them to send a physical card to my nephew. Several requests were put in advising a team member would be contact me within minutes. I have never heard from any support representative and was only ever able to speak with the BOT. The gift card I purchased has never been used as I needed to go with another vendor to get the type of card that would be useful for my nephew. It has been almost a month with still no contact from perfectgift.com. I would like to receive a full refund as I tried to contact this company numerous times with no resolve.

  Business response

  06/12/2024

  Hi *******
  Thank you for reaching out and we apologize that your recipient had an issue with your card purchase. Our records show that you reached out to us 05/25/24 regarding this, we responded and did not hear back. We called earlier and have also reached out to you separately by email to offer you any additional support or assistance.
  Please let us know by email reply if you need any additional assistance.

  Customer response

  06/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The consumer is stating I did not reach out until 5/25, that is in correct as you can see in the screenshot I provided I reached out to them the same day within less than an hour of my purchase. I also tried calling but you are unable to speak with a live person when calling. They are advising they reached out to me and did not get a response. I do not have any email correspondence with them regarding this issue other than a support ticket was submitted several times and they are saying they contacted me however I have never received a phone call and/or voicemail from this company. I believe it is completely wrong that they are stating incorrect information as I said earlier I tried reaching out to the consumer less than an hour after the purchase. I should be issued a refund as they never contacted me like they stated
  
  Regards,
  
  ****** ******

  Customer response

  06/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I did a Google search for "Target e-Gift Cards" and thought I clicked on a link for Target. Instead it was "PerfectGift.com" and after finalizing the transaction and providing my credit card details I realized I purchased this from the wrong vendor. I have outlined the buyer experience "path" below: 1) Did a Google search for Target e-gift card. 2) The top result was with the Target Dog thumbnail photo 3) I clicked on the link and completed the purchase 4) I was sent to the Perfect Gift landing page that read I would receive a confirmation email to verify my email. 5) The email read as follows: Your order is placed and pending! Your order *************** has been placed and is currently pending processing. ?The processing of this order requires your email to be verified. Please click the button below or follow this link to verify your email address. 6) I checked my WellsFargo online checking the the charge had already been posted. 7) I used the chat bot on the Perfectgift.com but there were no resolution options. 8) I called them at ************. The automated system provided no options to cancel my order. The service options are for gift card recipients or for someone interested in buying corporate gift cards.

  Business response

  06/11/2024

  Dear *****
  Our support team have reached out to you directly with respect to this review. We trust we have professionally resolved the issue.

  If you have any further concerns please do not hesitate to reach out to us.

  Customer response

  06/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  ***** ********

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchase a virtual gift card from perfect gift.com. They charged my bank account but I never received the gift card. I can’t reach a real person to get help.

  Business response

  05/09/2024

  Hi ****
   
  We are very sorry for the issue that you have experienced with this gift. Though we have successfully sent the gift to your recipient multiple times, your recipient's company domain is most likely blocking our emails causing them to not receive it. 
   
  We do see that you have submitted multiple support requests and we also talked to you on the phone yesterday. We have tried to call you again and left a voice message with more information. 
   
  Your order has now been refunded in full for the purchase and your bank should process the refund from their end within a few business days. 
   
  Please feel free to reply to any of the emails that we sent if you have further questions or concerns.

• Initial Complaint

  03/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchased a $100 gift card by email to be sent to my niece as a Christmas gift. I received no response to the order. My niece did not receive the card. The charge appeared on my credit card on 12/25/2023. No gift card was ever sent. I had no way to contact the company. I realized it had been a scam, so I contacted my bank on 12/26 to ask them to remove the charge. The bank replied that they would investigate. I did not hear from the bank until 10 weeks later, 3/7/2024. They replied that my claim is denied because: "Evidence shows the refund policy was provided to you at the time of your order." What evidence? I did not receive any response at all. I did not receive an email or any other response from the company. They charged my account and disappeared. I am shocked and disappointed by my bank, Truist.

  Business response

  03/18/2024

  **** *******
  We tried to reach out to you today via call and email. We were unable to get connected with the number from this review. Please see the email communication we sent and let us know how we can assist you.
  
  "We received your inquiry about the $100 Target eGift card you sent your niece last Christmas that was not received.
   We were able to locate the gift and it shows that the recipient is *******************
   Please advise if you wish to get the eGift resent or if you want to get a refund for this order.
   Please accept our apologies for any inconvenience caused. 
   Thank you and we look forward to your response. "
  
  If you respond directly to the email I am confident our team will get this resolved for you!

  Russell D* *****
  Director of Customer Care
  *************************
  ************

  Customer response

  03/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  

  
  I would like to thank you for your help on this matter. I am happy to let you know that the company I complained about, PerfectGift.com, responded immediately and fully refunded my money. I have thanked them, and I consider the case closed. 
  
  In my opinion, they should make it easier (or even possible) for a customer to be able to contact them directly. That would have avoided the need to contact you.
  
  I deeply appreciate your help.
  
  ******* ********

   

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩