Business ProfileforCambria Hotel Pittsburgh

My stay at this hotel was extremely disappointing. The rooms were outdated with visible carpet stains, and the trash cans had no garbage bags, which was gross. The hotel was severely understaffed: I saw the front desk attendant handling pool towels and a maintenance man doing housekeeping. A trash bag sat in the hallway for three days. My room key constantly malfunctioned.One particular incident involved ***************** at the front desk. After waiting patiently while he assisted another guest, he ignored me and helped a new guest who walked in. When I finally got his attention, he dismissed me rudely, forcing me to get help from *****. When I tried to discuss the issue with ***, he repeatedly said "ok" without listening, making me feel discriminated against. I reported his unprofessional behavior to customer service, as I felt highly disrespected.Another staff member, ******, was equally unpleasant. She never greeted me, and her demeanor was cold and unwelcoming. I was charged for parking in front of the hotel, even though I informed them I would move my car once settled. ****** insisted it was a fire hazard and demanded I move it immediately, adding to my feeling of being unwelcome and discriminated against.Despite paying cash for certain services, I was wrongly charged, and the staff was dismissive of my concerns. Only the bar staff, maintenance, and the lone housekeeper were polite and professional. The overall experience felt low-budget and unkempt, and I regret not reading reviews beforehand.I would never stay here again. The staff needs extensive customer service and diversity training to avoid biased and insensitive treatment of guests. Despite the good food and friendly bar staff, the poor service and unprofessional behavior overshadowed any positive aspects. I recommend choosing a different hotel for a better experience.

***************** stayed in the hotel for 6 days. ***************** parked her vehicle everyday out front of the hotel because she did not want to pay for parking. Her car sat overnight several days and for over 8 hours several days. When she was asked about moving her vehicle she waited 8 - 9 hours to move her vehicle. She was only charged for 2 days of parking for that entire stay of 6 days. The guest spoke to the staff at the front desk many times during her stay, including *** and ******. She would ask for more towels and they were given to her. ***************** never stated that she had any complaints or issues for 6 days. ****** checked her out in the morning after she had been at the hotel for 6 days. Nothing was said except that ****** was typing something from a previous guest on the computer and then noticed her standing there and said good morning which ***************** felt she should have noticed her sooner. An apology was given at that time. It was gone over several times to ***************** about her parking and she was told that she would only be charged for 2 days instead of the 6 days. ***************** waited until the next day to then call Expedia to say that she wanted all of her money back for the 6 days that she stayed at the hotel. If there were issues with her room the hotel would have gladly moved her to a room that would satisfy her but ***************** never complained until after she had stayed for 6 days. If ***************** was so unhappy the hotel would have gladly refunded any money that was spent for her to go to another hotel. Again, the hotel was not aware of there being any issues until after she left the hotel and wanted fully refunded. ***************** called Expedia and Expedia explained that she would not be refunded. ***************** called the **************** of ****** and was told that she would not be refunded. If things were so bad for ***************** she could have left the hotel at any time and been refunded her money to go to another hotel. The hotel cannot satisfy a guest if you are not telling them there is an issue and the Front Desk Agents saw ***************** many many times during her stay. She was always pleasant and was greeted and asked if there was anything we could get her and children. Everything was always told to the front desk that everything was fine. Any requests for towels or coffee were granted. Again, during those requests nothing was said about anything being wrong. As far as ***************** seeing a front desk agent handling pool towels that is part of their job. Maintenance also takes out garbage and housekeeping has more than enough staff to handle housekeeping matters. Many positions have many responsibilities so we do not know how ***************** would or wouldn't know what tasks are the responsibility of each employee. If things are needed to be done for our guests anyone in the hotel no matter what your position is will jump in and take care of those needs. That is what customer service is all about.

This is actually untrue. Parked ACROSS the street in city parking, and only parked in the front the one day my children were with me. Even called down to the front to let them know I would move the car, and if it was ok. Was told it was, and that it just could not stay there long. I removed the car, and was even approached in a very unpolite way by a dfferent staff, while in the pool with my children that the car had to move, in which I communicated to her. The other time I parked in the front is to get my things, and leave. Like any other guest would. I complained about the hotel the second day there, by calling the corporate office. What they do not know is that I could not have "just gone to another hotel," as I clearly paid for the hotel using Klarna. I lived in a luxury building 20 minutes away in ************, but was experiencing and emotionally abusive relationship, thus my hotel stay. If you are telling the truth about my parking, please provide actual footage. I am not a rude person or guest, and absolutely not inconsiderate enough to park in front of the hotel for hours at a time. I have never done that, and will never do it. The staff was very snippy with, and uninviting. I only asked for towels one time, which was through their texting service. You cannot tell me how to experience something when I called corporate while in the hotel, with no money to go to another one, or I can assure you I would have 100%!! I also wouldn't spend so much of my time on this if I were making it up. Even once I called back ti speak to their DM ****** proclaimed "we are done with this reservation," and hung up on me. Poor service, outdated hotel, and racial discrimination. The nicest staff was maintenance, and restaurant staff. It's saddening, and very telling that they have no intention to right there wrongs, and cannot prove that I parked in front of the hotel, which I did not. I parked on the street, and would CROSS the street to get to the hotel. (WITH children at times)