Business ProfileforRohrich Lexus

PURCHASED A 'CERTIFIED' 2017 LEXUS IS300 F-SPORT IN AUG 2021. HAD A BAD FEELING FROM THE START, THE SALES REP, ***** ***, WHO THREW A LOUSY SALES PITCH, TRIED WAY TOO HARD. WHEN I PICKED UP THE VEHICLE, THEY DID NOT BUFF OUT ALL SCRATCHES (VERBALLY PROMISED), WHICH WERE MINOR BUT THEY HAD THE CAR IN BODY SHOP FOR OVER A WEEK. ***** DID NOT WANT TO TAKE CARE OF EVERYTHING. FINANCE DEPT/SALES MGR - ***** ********** & **** ***** SHORT PAID THE REMAINDER OF THE LOAN, B/C THEY TOOK WEEKS TO SEND PAYMENT TO PRIOR CREDIT UNION. ***** TRIED TO PLAY HARD BALL W/ TRADE VALUE NEGOTATION. ********** FAILED TO PROVIDE WITH PINK SLIP REGISTRATION TO SHOW PROOF OF OWNERSHIP. OVERALL POOR CUSTOMER SERVICE FROM THE GENERAL MANGER, ******* - REFUSED TO TAKE CALLS. WHEN I SPOKE TO THEIR CAR TITLE DEPT, THE WOMAN WAS RUDE AND BLAMED PROBLEMS ON THE STATE, CONTACTED PA DMV AND ROHRICH HAD ERRONEOUSY LISTED THE LEXUS CAR AS A TRUCK & JUNK TITLE. SHE THEN BLAMED ME FOR HER MISTAKE, FOR ME TRYING TO SELL A CAR, WHICH I OWN B/C SHE FAILED TO TIMELY SEND THE PAPERWORK TO THE STATE. THE ONLY PERSON I HAD A POSITIVE EXP W/ WAS ****** ******, SALES, AFTER ***** DROPPED THE BALL. ****** MET ME AT A LOCATION HALFWAY TO PERSONALLY HAND THE PINK SHEET REGISTRATION & CANCELLATION OF EXTENDED COVERAGE. IF THE GM HAD TAKEN MY CALL THIS MAY HAVE BEEN A BETTER EXPERIENCE. I SOLD THE LEXUS FOR A FORD. GO WITH YOUR GUT, I WOULD CHOOSE CADILLAC, FORD OR GM OVER ROHRICH LEXUS - REMEMBER YOU BUY THE DEALERSHIP - THEY ALL SELL CARS