ComplaintsforAllianceOne Receivables Management, Inc.

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Initial Complaint
08/08/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I tried to register online to pay my bill and I get an error message saying that it is a invalid state I live in Anaheim Calif how can I pay my bill if it keeps on saying that
Business response
08/22/2023
August 22, 2023
Dear ******* *****,
I am writing in response to the concerns initially expressed to your office by **** ******** on August 16, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. (AllianceOne).
**** ******** states that they tried to register to pay online, but was getting an invalid state error.
We apologize for any inconvenience this may have caused. AllianceOne Receivables Management. Inc. is no longer handling this matter. Please contact the original creditor directly with questions or concerns.
We strive to provide a positive customer experience while resolving account concerns and we thank the consumer for bringing this to our attention. If I can be of further assistance, please let me know. I can be reached at ###-###-####.
Sincerely,
Compliance Supervisor
AllianceOne Receivables Management, Inc.
Customer response
08/22/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
08/07/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Received invoice from company with no explanation or information concerning the bill they sent. It was a collection for my deceased husband. They claimed he has run red lights in Orange County, Florida for the last four years. He has been deceased since Feb. 2019 and never lived in Orange County. He also was unable to drive from 2016 going forward to his death. Feel the above mentioned company is a fraudulent company and people need to be aware.
Business response
08/22/2023
August 22, 2023
Dear ******* *****,

I am writing in response to the concerns initially expressed to your office by ***** ********** on August 16, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. (AllianceOne).

***** ********** states that they received a bill for an outstanding debt for their deceased husband and state at the time of the infractions the deceased was unable to drive. As a result, they believe that AllianceOne is a fraudulent Company.

We are sorry to hear of your loss, please except our condolences. Upon receipt of this complaint, we placed the account in a cease communication, to ensure no further contact attempts will be made by AllianceOne. Our client requires a copy of the death certificate to update their records. Please reference ******** and submit a copy of the death certificate by email to compliance@allianeoneinc.com or by mail to 3043 Walton Road Suite 201, Plymouth Meeting, PA 19462.

We strive to provide a positive customer experience while resolving account concerns and we thank the consumer for bringing this to our attention. If I can be of further assistance, please let me know. I can be reached at ###-###-####.

Sincerely,

***** *****
Compliance Supervisor
AllianceOne Receivables Management, Inc.
Initial Complaint
07/21/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I called Tolls by Mail to discuss a Bill dated 6/15/23 in the amount of $27.34. I have called Tolls by Mail on many occasions over the past 5 years. I have also visited the website on many occasions to take care of any balances. I have an ** **** account but sometimes the tag isn't read properly. I went to the Tolls by Mail website today and did not see the $27.34 bill. Instead, i saw a $65 violation that i never saw before. So i called them today regarding the beforementioned bill. The representative tells me that i have a violation on my account in the amount of $65. Thinking that this is a new balance, i agreed to pay it. But the representative says they cannot take payment because the violation is from January 18, 2013 and it is in collections. They suggested that i call collections and deal with them. I call collections and explained that i never received notice of this violation and it does not make sense that i recieved no follow up notices. Also, for all the other times i received a Tolls by Mail notice and responded either by phone or through the website, i have never seen anything or heard anything regarding this 1/18/13 violation. I asked the representative, ***************************, if i could pay the toll amount and have the penalty waived since i never received anything in the mail or heard anything about this violation from Tolls by Mail on any previous occasion and ****** refused to waive the penalty. I would like the chance to take care of the toll that should have been taken out of my ** **** account and not be burdened with the penalty. Thank you.
Business response
07/31/2023
July 31, 2023
Dear ******* *****,
I am writing in response to the concerns initially expressed to your office by ******* **** on July 27, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. (AllianceOne).
Michael Wong states that they did not receive prior notification of the debt written or verbal and would like the penalty waived.
******* ****s’ **** ********* account ******** was placed with AllianceOne on April 24, 2018.
Our records reflect that on April 26, 2018, a collection notice was sent to the address on file which is the same address provided with the complaint. Upon receipt of this complaint, we notified our client of William Wongs` concerns, and our client has provided the enclosed Validation, as well as agreed to waive the fee, upon receipt of the payment of the toll charge.
Please reach out to an account representative at ###-###-#### to resolve this matter.
We strive to provide a positive customer experience while resolving account concerns and we thank the consumer for bringing this to our attention. If I can be of further assistance, please let me know. I can be reached at ###-###-####.
Sincerely,
***** *****
Compliance Supervisor
AllianceOne Receivables Management, Inc.
Initial Complaint
07/11/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
on 07/07 I called Alliance one and gave my Case # to make payment. *** said he saw the account and told once i paid i will be good to go. i specifically asked if this was regarding a specific issue which needed to be cleared by monday and he said yes. He took my money and ended call. Yesterday i went to pick up documents and was told my clerk that they do not have a payment and seems payment was directed to someone else not what it was intended for. So, I was lied to, mislead and cheated out of money and now the supervisor's name *************************** refuses to call me or pick up the phone to help me rectify the situation. every time I call it's a different excuse as to why they cant talk to me. SCAMMERS
Business response
07/19/2023
July 19, 2023
Dear ******* *****,
I am writing in response to the concerns initially expressed to your office by **** ******* on July 13, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. (AllianceOne).
**** ******* states that they made a payment after speaking with an account representative and later confirmed with the clerk it was applied to the incorrect account. The consumer believes our actions to be deceitful and would like the funds refunded.
**** *******` ****** County Florida Clerk account ******** was placed with AllianceOne on March 5, 2009. After reviewing the July 7, 2023 call recording, we can confirm the agent handled the call in accordance with company policy. The agent stated the case number the payment was to be applied to, and **** agreed. As agreed to, we then processed and applied the payment to account ******** and remitted the funds to our client. A receipt was emailed for this transaction and the agent advised **** of the clearance process. The account is now closed paid in full with our office.
Our Supervisor attempted to reach **** by telephone after we received this notice since the transaction was questioned, however was unsuccessful.
We strive to provide a positive customer experience while resolving account concerns and we thank the consumer for bringing this to our attention. If I can be of further assistance, please let me know. I can be reached at ###-###-####.
Sincerely,

Compliance Supervisor
AllianceOne Receivables Management, Inc.
Initial Complaint
06/21/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Alliance One, I do not have a contract with Alliance One, nor have I done any business with Alliance One. They also did not provide me with the original contract I requested,
Business response
06/30/2023
June 30, 2023
Dear ******* *****,
I am writing in response to the concerns initially expressed to your office by ******* ****** on June 26, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. (AllianceOne).
******* ****** states they are not liable for this debt, that they were not provided the original contract as requested. They would also like the debt removed from their credit report.
******* ******`s ****** ****** *** account ******** was placed with AllianceOne on January 5, 2023. AllianceOne sent several notices to the address on file, the first letter was sent on January 6, 2023. Our records indicate we have not spoken to or received any written request to provide information pertaining to this debt. Upon receipt of this complaint, we placed the account into cease communication and notified our client. Attached, please find the original credit application and Statements.
AllianceOne does not credit report.
We strive to provide a positive customer experience while resolving account concerns and we thank the consumer for bringing this to our attention. If I can be of further assistance, please let me know. I can be reached at ###-###-####.
Sincerely,
Paula Scott
Compliance Supervisor
AllianceOne Receivables Management, Inc.
Initial Complaint
05/06/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
5/2/2023 I paid $572.00 to Alliance they where suppose to lift the suspension on my license but San Diego east division El Cajon tells me they haven’t cleared it yet and to reach out to Alliance one Alliance one has failed to notify the courts that I have paid off all my tickets it’s been almost a week I need my license back for work I call them and they tell me that that have received my payment
Business response
06/02/2023
May 30, 2023
Dear ******* *****,
I am writing in response to the concerns initially expressed to your office by ******* ******** on May 16, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. (AllianceOne).
******* ******** states that they paid AllianceOne $572.00 on May 2, 2023, to lift the suspension on their license and the court has not been notified that they paid their tickets.
******* ********’ San Diego Superior Court account ******** was placed with AllianceOne on September 8, 2022. The final payment was received on May 2, 2023, and on May 5, 2023, the court issued the notification to the Department of Motor Vehicles. AllianceOne and San Diego Superior Court have reported this case as resolved to the Department of Motor Vehicles, for further information on the status of your license you will need to contact the Department of Motor Vehicles.
We strive to provide a positive customer experience while resolving account concerns and we thank the consumer for bringing this to our attention. If I can be of further assistance, please let me know. I can be reached at ###-###-####.
Sincerely,
Compliance Officer
AllianceOne Receivables Management, Inc.
Initial Complaint
05/05/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unsolicited text messages - I am not who they are looking for, but they keep contacting me
Business response
05/26/2023
May 25, 2023
Dear ******* *****,
I am writing in response to the concerns initially expressed to your office by ******** ********* on May 16, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. (AllianceOne).
******** ********* states that they are receiving unsolicited text messages and continue to contact them although they are unsure who we are looking for.
After reviewing, it appears we have reached the wrong party. We apologize for the inconvenience and have updated our records accordingly.
We strive to provide a positive customer experience while resolving account concerns and we thank the consumer for bringing this to our attention. If I can be of further assistance, please let me know. I can be reached at ###-###-####.
Sincerely,
Compliance Officer
AllianceOne Receivables Management, Inc.
Initial Complaint
02/17/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Received paperwork via mail from this company stating I owe them $500+ and upon demanding reasoning why, they have ignored me. I will receive a response via email or they will not get paid.
Business response
03/06/2023
March 6, 2023
Dear ******* *****,
I am writing in response to the concerns initially expressed to your office by ******* ******** on February 22, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. (AllianceOne).
******* ******** states that they received correspondence from AllianceOne and need to know why the balance is due. They also state their requests for additional information have been ignored.
******* ********’s *** ***** Superior Court account ******** was assigned December 6, 2022, for $522.00. Upon receipt of the complaint, we contacted our client for balance validation. Please find the validation attached. According to our records, we have not had contact with ******* ******** nor have we received any correspondence or requests for additional information.
We strive to provide a positive customer experience while resolving account concerns and we thank the consumer for bringing this to our attention. If I can be of further assistance, please let me know. I can be reached at 1-************ extension **********.
Sincerely,
Jennifer U******
Compliance Officer
AllianceOne Receivables Management, Inc.
Initial Complaint
02/11/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They keep intercepting my tax returns every year, for the last 4 years my state taxes are interpreted by them and I have no idea why! I don't have any unpaid trafic tickets.
Business response
02/27/2023
February 17, 2023
Dear ******* *****,
I am writing in response to the concerns initially expressed to your office by ***** ***** on February 13, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. (AllianceOne).
***** ***** states that AllianceOne has intercepted their tax returns for the last four years and has no unpaid traffic tickets.
***** *****’s *** ***** Superior Court account ******** assigned October 7, 2019, with a remaining balance of $863.78 and ******** assigned December 12,2022 with a remaining balance of $161.61. Please find the validation attached. The Franchise Tax Board (FTB) operates an intercept program in conjunction with the State Controller's Office, collecting delinquent liabilities individuals owe to state, local agencies, and colleges. FTB intercepts tax refunds, unclaimed property claims, and lottery winnings owed to individuals. FTB redirects these funds to pay the individual's debts to the agencies/colleges (California Government Code Sections 12419.2, 12419.7, 12419.9, 12419.10, 12419.11, and 12419.12). At year end, AllianceOne submits accounts with a balance and no payment activity within 35 days for possible tax interception.
We strive to provide a positive customer experience while resolving account concerns and we thank the consumer for bringing this to our attention. If I can be of further assistance, please let me know. I can be reached at ************** extension **********.
Sincerely,
Jennifer U******
Compliance Officer
AllianceOne Receivables Management, Inc.
Initial Complaint
01/27/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid off a Debt on account number ******** in the amount of 381 on an 379 balance, The debt shows unpaid with the state and I am owed a refund
Business response
02/09/2023
I am writing in response to the concerns initially expressed to your office by **** ******** on
January 30, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables
Management, Inc. (AllianceOne).

**** ******** states that they paid overpaid their account, the state does not show the account
as paid, and they are due a refund.

**** ********** *****-**** Clerk account ******** was placed with AllianceOne on February
24, 2022. The last payment was received on January 27, 2023 and reported to our client on
January 30, 2023. Our records indicate that the last payment created a 10-cent overpayment
which was applied to the balance of **** ********** **** Toll-by-Plate account ******** that
was placed with AllianceOne on September 19, 2022.

We strive to provide a positive customer experience while resolving account concerns and we
thank the consumer for bringing this to our attention. If I can be of further assistance, please let
me know. I can be reached at ###-###-#### extension **********.

Sincerely,

******** ******* Compliance Officer
AllianceOne Receivables Management, Inc.

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