Business ProfileforAirgas, Inc.

Airgas - Undisclosed Rental Charges and Refund Request I received multiple calls from Airgass sales team, who eventually persuaded me to purchase a CO2 cylinder. I made the purchase under order #1###, paying $101.23 USD on 04/24/2024, and received the cylinder on 04/17/2024 at 14:34 PDT. During delivery, I offered an additional cylinder I had, but the dispatcher explained that Airgas only accepts its own cylinders and showed me their labeling system (new, used, empty, etc.).Two weeks later, I began receiving letters from Airgas, which I assumed were promotional materials. Upon opening one after two months, I discovered they were invoices for a daily rental charge of $1.46 USD for the cylindera charge that was never mentioned by the sales representative, nor did I sign any agreement for it. After 25 calls, I was told this fee typically only applies to small cylinders, adding to my confusion.I requested these charges be stopped, and we agreed to return the cylinder. It was collected on 08/01/2024 at 13:11 PDT, in perfect condition and labeled new. The dispatcher provided a return receipt. Despite this, charges continued, and the current debt stands at $456.04 USD.I have made multiple attempts to resolve this issue via calls and emails to Airgass sales and billing teams, but without success. The salesperson even threatened to send my account to collections.I formally request:Removal of all rental charges, as I was never informed of this fee.A full refund of $101.23 USD, as the cylinder was returned unused.Clear and transparent policies for future customers regarding rental terms and additional charges.I have all necessary evidence available if requested. I appreciate your attention to resolving this matter.