ComplaintsforBoscov's Department Store, LLC

• Initial Complaint

  02/21/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered furniture on February 19, 2021 and paid off in full $2117.97.I still haven't received my furniture as of today February 21, 2022

  Customer response

  04/07/2022

  After waiting 14 months we received our furniture on April 5th 2022, after making several calls to BosCovs for seven months.

   

• Initial Complaint

  02/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Boscovs or ********* **** keeps telling me I need to pay more and more and more every month!! I'm told pay this certain amount to pay the balance and I paid it but next month its a new balance with a new amount and I'm just getting so mad because they just keep sending me bills when it was suppose to be paid off in august and the fees are outrageous. You can see from the picture that it says my balance in august was $157.69 august 28 they received my payment of $157.69 then somehow they came up with a new balance in sept foe $151.79 then because I paid the balance off in august I didn't pay the new sept balance and as of today they want me to pay over $300

  Business response

  02/16/2022

  Thank you for your correspondence. We apologize for any inconvenience you've experienced regarding your Boscov's credit card account. Please note, Boscov's charge account portfolios are owned and serviced by *********************. Therefore, we are unable to access the details of your credit account. We have forwarded this complaint to our Escalation Team at ********************* for further review and direct response to the account holder.

• Initial Complaint

  12/22/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchased two items (order number ********) from Boscovs online. The following week the same items were on sale. I contacted Boscos to see if they had a price match guarantee. I received an email the next day from Boscovs customer service saying they did have a price match guarantee and requested the order number and item numbers. I responded to the email and provided them with order and item numbers. I did not receive a response, so I emailed customer service again. Still no response. In total, I have contacted customer service 4 times with no response.

  Business response

  01/07/2022

  Thank you for your correspondence. Rest assured, Boscov's always attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. Please note, Boscov's offers price adjustments on sale prices within a two week timeframe of the purchase date. ******************** contacted Boscov's on 12/22/21,providing the necessary information requested, so that Boscov's could process adjustments on two of the three items ordered. The two items were a pajama top and a pajama bottom. Two refunds of $7.57 each were processed on 12/31/21 to ********************'s ******** card.

  Customer response

  01/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  12/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello. I purchased a mattress for my daughter on 12/2/16 and basically it has terrible sagging, lack of support and was obviously defective. I've been back and forth with Boscov's too many times to count, starting on 9/15/21. (we recently moved and I found the receipt) They did indeed send someone out to check/measure the bed to confirm (not without begging/pleading/ many emails and phone calls). On 11/6/21, **. ***** came out to confirm what I stated above. In fact, his pictures indicated a more than 2" dent/compression/sag in the mattress. I work full time and it is difficult to answer my cell phone, and messages left are very generic. I'd like to resolve this issue and get the new mattress deserving to us. I do not have time to be on hold 20 minutes at a time or more. Please help us resolve getting the new mattress the warranty covers and support for my daughter's back.

  Business response

  01/07/2022

  Thank you for your correspondence. Boscov's always attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. Please be advised that bedding purchases are not returnable. Bedding is covered by the manufacturers warranty. This warranty covers defects in the bedding for the life of the warranty which is determined by the law tag that is attached to the mattress or box spring.

  *************************** purchased a full size ******* ******** ******* ***** mattress and box spring which were picked up on December 5, 2016. On September 16, 2021, *************************** spoke with our Big Ticket Customer Service department stating that the mattress has deep impressions.
  
  On November 6, 2021, **. *** It came out and determined the mattress is defective with a 2+ impression, the box spring has no defects, and the frame has proper support. On November 16, 2021, *************************** emailed customer service requesting an update on her bedding inspection. Customer service left her a voicemail requesting a call back to go over the inspection and the next steps of the warranty claim.
  
  On December 3, 2021, *************************** emailed customer service stating she hasn't heard anything since November 16, 2021 and to respond with directions in an email. Customer service emailed back with detailed instructions on how to complete the mattress exchange. She will need to go to the store with her claim number to reselect a new mattress. If she chooses a mattress that is more in price she would pay the difference, less in price there are no refunds. Delivery will pick up the old mattress when delivering the new mattress.

  Customer response

  01/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We did indeed purchase a replacement, which was delivered and resolved. Thank you.
  
  Regards,
  
  ***************************
  

• Initial Complaint

  11/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vacation through Boscov's Travel on October 2020, which I put a down payment with a discover card, which was refunded, Final payment was due in July2021, Through Boscov's travel, I got a Boscov's credit card and put $4000 on it. I canceled the trip without penalty on August 30 2021. I was told by ************************* that we will receive our refund within 30 days on the trip. It took 90 days to get a refund, so I made payments, each month so I would not ruin my credit, in the amount of $390.00, I was told things were held in house and other payments were sent to Sandals ******, toward the trip, WE cancelled due to Covid restrictions for my honeymoon, My credit limit was $4000.00 on the Boscov card, when they did refund me, they raised my credit limit to$4,200.00 , instead of giving a full refund and sending me a check with the amount I paid over, plus said I still owe $390.00 but now I am receiving late charges on a trip payment plan I did not take. ************************* has been giving me the run around on the refund now for almost 120 days, she keeps telling me it's getting worked out, while I am getting harassed from the finance co. and this is going against my credit, additionally, I received gifts for this trip from family and friends and was told that will be sent to us as well, but still have not received.

  Business response

  01/07/2022

  Thank you for your correspondence. Rest assured, Boscovs always attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. When addressing **. ******'s concerns with the appropriate department, we were advised that **************** is not due any monies. In addition, we've been advised that both **. and **************** both have balances on their Boscovs credit card accounts. For further details that were provided to us as of 12/7/21, please see the two attachments.

  Customer response

  01/07/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The facts are I never signed a credit slip or my wife, we never gave permission to charge my credit card. this complaint is about company business practice and business accounting. I have enclosed a copy of my response to Boscov's. They never provided proof of any charge slip. furthermore, never bothered to explain the reason why my $4000.00 was not refunded until I made a complaint. see attached letter.
  
  Regards,
  
  ***********************
  

• Initial Complaint

  11/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I'm getting calls stating I owe boscovs money so I was told to pay 157.69 and they would wave the fees and Id owe 0 on the credit card and they never waved the fees and now 4 months have gone by and I get a call that the fees accumulated on top of the fees that were not waved is a total of $234 that they want me to pay now!!! This is getting ridiculous

  Business response

  01/07/2022

   

  Thank you for your correspondence. We apologize for any inconvenience you've experienced regarding your Boscov's credit card account. Please note, Boscov's charge account portfolios are owned by *************** Bank Therefore, we are unable to access your credit account. We have forwarded this complaint to our Escalation Team at ************** Bank for review and response.

  Customer response

  01/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  Please submit to ********* Bank I want this resolved because it was suppose to be taken care of and they just keep telling me now I have to pay late fees for the late fees 

• Initial Complaint

  11/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a new Boscovs Credit card dated 10/25 with documentation telling me to come to store use card and purchases on that day will receive %15 discount. I did just that on Nov 11 and I went to store and made $300 purchases which I would not have done without that documentation.I just received my bill the discounts were not applied and when I asked why they told me I opened account at store in early Oct and that is when discount was applied. The credit card and documentation on using it and discount was sent to me and within a week I filled the advice and deliberate used the card because I was told I would receive the discount...All day in the store over the PA system it was announced that if you were using card first time you would be getting discount.I did not assume I would get a discount the documentation I received with my card told me this. The PA system announced it continuously throughout the store.Now I find this was a lie, false advertising. I have been a boscov customer for many years. This was unfair and at minimal false advertising.The person at credit told me I did not understand.. it not a matter of my understanding. I followed the directions sent directly to me by Boscovs with my credit card.Now I am being told that was a lie or minimally false advertising.This is not behavior of a responsible business.

  Business response

  12/31/2021

  Thank you for your correspondence. Boscovs always attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. Please note, ********************** was contacted by phone on 12/31/21 to clarify and confirm the details of her concerns. As discussed py phone, to honor **. ********** 15% discount, a refund of $60.04 was processed to her Boscovs credit card account on 12/31/21.In addition, another refund of $40.00 was processed to **. ********** Boscovs credit card account on 12/31/21 as a courtesy to take care of a late fee that was assessed. Both of these refunds will post to the account within 3-5 business days.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩