We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Administrative Concepts, Incorporated has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAdministrative Concepts, Incorporated

            Insurance Claims Processing
            Multi Location Business
            BBB accredited business

            Contact Information

            400 Campus Dr Ste 300

            Suite 300

            Trappe, PA 19426-4948

            Get Directions
            Visit Website
            (610) 293-9229

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            23 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/10/2015

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Administrative Concepts, Inc. (ACI) is contracted by Insurance Carriers to administrate claims.  ACI does not sell insurance policies and consumers seeking resolution for insurance sales should contact the insurance agency where they purchased the policy.  

            Business Details

            This is a multi-location business.

            Find a Location

            Administrative Concepts, Incorporated has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              400 Campus Dr Ste 300 Suite 300, Trappe, PA 19426-4948
              BBB File Opened:
              8/29/2001
              Years in Business:
              27
              Business Started:
              1/1/1997
              Business Incorporated:
              12/19/1996
              Accredited Since:
              2/10/2015
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 28323 for this business, issued by Insurance Department, Bureau of Consumer & Producers Services-PA

              These agencies may include:

              Insurance Department, Bureau of Consumer & Producers Services-PA

              1326 Strawberry Square, 13th Floor

              Harrisburg PA 17120

              (717) 787-2317

              Fax: (717) 7878585

              https://www.insurance.state.pa.us/

              Type of Entity:
              Corporation
              Alternate Business Name
              • ACI
              Business Management
              • Mr. Juanita Nicolucci, President/Owner
              • Mr. Jon Peiffer, Vice President of Operations
              • Mr. Larry Feathers, Director
              Contact Information

              Principal

              • Mr. Juanita Nicolucci, President/Owner
              • Mr. Jon Peiffer, Vice President of Operations
              • Mr. Larry Feathers, Director

              Customer Contact

              • Mr. Juanita Nicolucci, President/Owner
              • Mr. Jon Peiffer, Vice President of Operations
              • Mr. Larry Feathers, Director
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              23 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/20/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              I received two letters today in the mail post marked 7/7/23. The letters stated they were official notifications regarding unclaimed property in the form of checks that are outstanding. They stated that if the checks are not cashed by 8/15/23 they would turn the unclaimed property over to the state entity that governs the property. Check # ****** dated 8/29/15 is for $2,546.25 with claim # *******-**. Check #****** was for $0.65 with claim #*******-**. I've contacted * ***** Credit Union and the Secretary of State of Illinois to see if the checks were legitimate. They said the letters looked official but they could not confirm if the checks were legitimate. I was recommended to contact the Better Business Bureau for help.
              Read More
              Read 22 More Complaints

              Customer Reviews

              10 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Natalie M

              07/15/2024

              If I could I wouldve given them a 0 star. I have been out of work now for little over a month. I filed my claim for short term disability and still no check. I called on July 8, 2024 to get an update just to be informed that they need doctors notes. I faxed them on July 11, 2024. I called again this morning to follow through with this just for the young lady to tell me its going to be another 15 business days for them to review it. I paid for this insurance just for me to continue to wait. Its a BIG problem when you have no income coming in. I will NEVER recommend this insurance to anyone. They dont have compassionate and they dont care whether you get your money or not. It seems to me they try all they could to not pay you. Im done with this company.
              Read 9 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.