Business ProfileforAnthony & Sylvan Pools

** did a renovation with ************************************************ ** had a great experience with the sales rep. *** if I knew before, what I know now, I would NOT hire them. They do not do any of the work themselves. They use sub-contractors, not employees. This results in nobody being on the same page, lots of small mistakes and timing mishaps. Their plumbing subcontractor left their truck in our driveway overnight blocking us from accessing our garage. The next day they turned off our propane without any notice to us and we were without heat/hot water for 24 hours. Nobody made any attempt to rectify the situation.** explained on day one, where to park and to be careful of driving on our driveway, ** also asked that they not back down our driveway. Every time a new subcontractor showed up, they drove on our grass, blocked us in, backed down and parked in the wrong place. Their subcontractor used our well water, without even as much as a heads up, to "wet blast" the pool. Within one hour, our well ran dry. I had to contact them and not so much as an apology or a warning in advance, knowing we were on well water.Their contract says they MAY use subcontractors at their discretion. In this case, everyone was a subcontractor. Their scheduler sends boilerplate emails asking for money, she pushes you to send them money before they will schedule the next leg of the work. The dates and schedule changed multiple times which I find to be disruptive. Once I received an email asking for a $4K payment. When I asked about it they said it was a mistake and to ignore it. Finally, they require money paid in advance. I should have pushed back at contract signing. I would say if you are going to work with them, do NOT sign their contract this way. You should never pay a contractor in full until the work is completed. ** are super disappointed. ** interviewed several small local reputable companies but believed in A&S's sales rep. ** regret choosing a large, bureaucratic national company.

Good Afternoon *******,I'm sorry to hear this and I'd appreciate the opportunity to discuss these concerns with you directly. Please send us an email at, **************************************** with the address associated with your pool account and the best phone number you can be reached at.I look forward to hearing from you soon.Sincerely,***** *************