Business ProfileforMLH Company, LLC

I purchased this awning 1 year ago to help my husband be able to sit outside and recover from cancer treatments. It has been one issue after another. Starting with the supplier. I decided to reach out to eclipse directly and tell them what is going on in the hopes that they would be able to rectify the situation. I just didn’t want to deal with the supplier anymore. When I spoke to the woman at eclipse she seemed very sympathetic to my situation, and she assured me she would do whatever she could to assist me. I actually felt relieved for 5 minutes. My problem is, this very expensive awning has several unsightly creases running throughout the entire awning. I paid 6k for this awning and I don’t want to look at creases that no one else has in their awning. The supplier said there was nothing they could do about it. So the woman I spoke to who was so kind at the time is now ghosting me. Not even bothering to reply to my emails. No courtesy response, nothing!! I was kind enough to reach out to them first rather then write a review like this, doesn’t pay to try and be nice. The awning looks like crap and I can hardly use it bc of wind. I’m tired of people taking my money and then just treating u like u don’t matter. I have a product that is damaged, fix it. And if you have a customer service person who ignores the customer when she promised to help, well, all I can say is disappointment in this company all around. It would take me all day to write everything I experienced from day 1 with this awning. They are refusing to honor a warranty on a defective awning, the awning was defective 3 weeks after becoming operational.