Business ProfileforJ & D Lawn & Tractor Sales Inc.
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 11020 Perry Hwy, Wexford, PA 15090
- BBB File Opened:
- 8/21/1997
- Years in Business:
- 57
- Business Started:
- 1/1/1967
- Business Started Locally:
- 1/1/1967
- Business Incorporated:
- 9/26/1977
- Type of Entity:
- Corporation
- Business Management
- Mr. James Stepp
- Mr. Tyler Stepp, President
- Contact Information
Principal
- Mr. James Stepp
- Mr. Tyler Stepp, President
Customer Contact
- Mr. Tyler Stepp, President
- Additional Contact Information
Fax Numbers
- (724) 935-4490Primary Fax
- (724) 935-4490
Industry Tip
BBB Tip: Finding the right landscaping and lawn care pro can save you time, money
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I returned the next day, as the mower was still experiencing problems. I received a call from ***** at J & D giving me options on further repairs. In early November I received a text message that my mower was ready and I went to pick it up. They had repaired it again and there was no charge.
I brought the mower home and it was experiencing the same errors/issues as nothing had been fixed.
In mid November I then took the mower to another shop who worked with the manufacturer to diagnosis multiple problems with the mower, including a bad electronic main board, which was apparently replaced by J & D costing me the $456.86. Also, there were new problems including a cracked frame piece and another electronic board. The repairs will cost approximately $1,000. It's very likely that J & D further damaged the mower when it was sitting in their shop for the better part of 3 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.