We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Zales Jewelers has 1772 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Signet Jewelers

              375 Ghent Rd Fairlawn, OH 44333-4601

              BBB Accredited Business

            • Kay Outlet

              200 Bass Pro Dr Ste 575 Pearl, MS 39208-9252

            • Peoples Jewelers

              2020 Sherwood Drive Sherwood Park, AB T8A 3H9

            • Kay Jewelers

              205 W Blackstock Rd Westgate Mall Spartanburg, SC 29301-1383

            • Banter by Piercing Pagoda

              19501 Biscayne Blvd # K1988 Miami, FL 33180

            Business ProfileZales Jewelers

            Jewelry Stores
            Looking for more information? Access the headquarters listing for Signet Jewelers
            Read more
            The Complaints and Customer Reviews shown on this profile include all complaints and reviews submitted about either the business headquarters or any of its corporate-owned locations, including this one. Use the "Find Locations" link to see all corporate-owned locations.

            Additional business information

            Additional Info:
            The Corporation also does business under the following names:
            Bailey, Banks & Biddle,
            Corrigans Jewelers,
            Gordon's Jewelers,
            Linz Jewelers, and
            Zales Jewelers.

            Additional Info:
            The BBB where the company's corporate headquarters are located normally maintains the most up to date information on the company. Zale Corporation is located at 901 W Walnut Hill Lane, Irving, Texas 75038-1003. You can obtain their report prepared by the Dallas Texas BBB, 1600 Pacific Avenue, Suite 2800 Dallas Tx on their website: http://www.dallas.bbb.org or by calling the Bureau at 214-220-2040 .

            See all additional business information

            Contact Information

            29 Wyoming Valley Mall

            Wilkes Barre, PA 18702-6810

            Get Directions
            Visit Website
            (570) 822-1222

            Customer Reviews

            1.11/5

            All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.

            Average of 246 Customer Reviews

            Read HQ ReviewsStart a Review

            Customer Complaints

            1,218 complaints closed in last 3 years

            381 complaints closed in last 12 months

            All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.

            Read HQ ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 95

            This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

            View HQ Business Profile

            Related Categories

            Overview

            Rocksbox is a jewelry membership service transforming the way women discover and buy jewelry.

            Products & Services

            Signet operates approximately 2,800 stores primarily under the name brands of Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples Jewellers, Banter by Piercing Pagoda, JamesAllen.com, Diamonds Direct and Rocksbox. 

            Business Details

            Location of This Business
            29 Wyoming Valley Mall, Wilkes Barre, PA 18702-6810
            Headquarters
            375 Ghent Rd, Fairlawn, OH 44333-4601
            BBB File Opened:
            6/5/1999
            Years in Business:
            95
            Business Started:
            1/1/1929
            Business Incorporated:
            5/1/1955
            Type of Entity:
            Corporation
            Number of Employees:
            5001
            Alternate Business Name
            • Zales, The Diamond Store
            • Zale Corporation
            Business Management
            • Mr. Robert J DiNicola, Chairman & CEO
            • Ms. Barb Gruse, Director of Customer Care
              (Headquarters Contact)
            Contact Information

            Principal

            • Mr. Robert J DiNicola, Chairman & CEO
            • Ms. Barb Gruse, Director of Customer Care
              (Headquarters Contact)

            Customer Contact

            • Mr. Robert J DiNicola, Chairman & CEO
            • Ms. Barb Gruse, Director of Customer Care
              (Headquarters Contact)
            Additional Contact Information

            Fax Numbers

            • (570) 969-2897
              Other Fax
            • (972) 580-4934
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and selling jewelry

            Local BBB

            BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.