Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

AAA Mid States has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • AAA Mid States

      2840 Eastern Boulevard York, PA 17402-2908

    • AAA Mid States

      14625 Mount Airy Rd Shrewsbury, PA 17361-1431

    • AAA Mid States

      317 S Richard St Bedford, PA 15522-1744

    • AAA Mid States

      1666 Lincoln Way E East Shopping Center Chambersburg, PA 17202-3346

    • AAA Mid States

      200 Shiloh Rd State College, PA 16801-7374

    Business ProfileforAAA Mid States

    Roadside Assistance
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    AAA Mid States has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • AAA Mid States

        2840 Eastern Boulevard York, PA 17402-2908

      • AAA Mid States

        14625 Mount Airy Rd Shrewsbury, PA 17361-1431

      • AAA Mid States

        317 S Richard St Bedford, PA 15522-1744

      • AAA Mid States

        1666 Lincoln Way E East Shopping Center Chambersburg, PA 17202-3346

      • AAA Mid States

        200 Shiloh Rd State College, PA 16801-7374

      Location of This Business
      2840 Eastern Boulevard, York, PA 17402-2908
      BBB File Opened:
      7/12/1999
      Years in Business:
      42
      Business Started:
      9/7/1982
      Alternate Business Name
      • AAA Travel Agency
      • AAA Southern Pennsylvania
      Hours of Operation

      Primary

      M:
      9:00 AM - 6:00 PM
      T:
      9:00 AM - 6:00 PM
      W:
      9:00 AM - 6:00 PM
      Th:
      9:00 AM - 6:00 PM
      F:
      9:00 AM - 6:00 PM
      Sa:
      9:00 AM - 1:00 PM
      Su:
      Closed
      Business Management
      • Mr. Leon Barber, President/CEO
      Contact Information

      Principal

      • Mr. Leon Barber, President/CEO

      Customer Contact

      • Mr. Leon Barber, President/CEO
      Additional Contact Information

      Fax Numbers

      • (171) 755-3552
        Other Fax

      Phone Numbers

      Customer Complaints

      15 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Wendy T

      1 star

      09/24/2023

      I have been a AAA member for 19 years. I have the AAA plus membership. On Sunday I called the AAA Roadside Assistance helpline to get my pickup truck towed after it wouldn’t start. The dispatcher asked if I had the following modifications done to my truck. One of them was a toolbox. I told her yes, I had a toolbox. She then replied that I didn’t qualify for towing. I asked if I removed the toolbox would they come tow it? She wouldn’t answer. Instead she hung up on me. I went to the app to schedule the tow. I was told 3-3 and a half hours. I waited over 5 and a half hours. I received a call from the tow truck operator who asked if I still needed a tow. He had just been dispatched and would be at least 45 minutes-1hour. I was not at home. I am a nurse who has to take care of patients. I had to cancel due to getting up at 04:30 am. I had to cancel my appointment with the mechanic who was going to work on my truck in the morning. Now I am paying for a tow truck out of pocket and a rental car. I would never recommend this company to anyone!

      AAA Mid States Response

      09/27/2023

      While this is a disappointing and unacceptable experience, AAA Mid States sincerely appreciates your feedback and indeed your almost 20 years of membership. As the undisputed leader in roadside assistance for over a century, we always look for ways to hone our craft as the nation’s largest network of transportation first responders. There are of course vehicle eligibility restrictions regarding our roadside assistance but only those that pose a safety concern to our providers and other motorists. It is unfortunate that this was not properly communicated to you. This is why such feedback is vital to improving member experience and your comments are already being used as a teachable moment. We understand that Emergency Road Service management has already reached out to you to apologize and most importantly tow your vehicle to the repair facility of your choice. When you have a moment, please confirm that this is being handled to your satisfaction. Once again, we thank you for your membership and the opportunity to retain it.

      Local BBB

      BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.