Business ProfileforSaltzman's Watches & More, Inc.

********** Watches handling repairs for Luminox watches requested I send in a watch to be repaired, charging me $35.00 to cover shipping charges. Upon recceiving and inspecting said watch, ********** states they are not able to provide repair services as the watch is too old, and shipped the watch back. Representative also states they will provide a coupon code for 25% off a new Luminox watch due to being unable to handle repairs, however have never provided.Repeated attempts to contact ********** Watches through online repair ticket not responded to. Timeline below:8/19/22 - RMA created 9/17/22 - ***************************************************** responded via online ticket:"Good morning, Your watch is a version 2 of this series, Unfortunately we are unable to make any repairs to this version as parts are no longer available. Your watch will be returned to you as is, unrepaired. I sincerely apologize for the inconvenience. I have been authorized to offer you 25% off a new Luminox watch. Please visit www.luminox.com and let me know if there is anything there you are interested in and I will generate a code for you. Kindly, ***"9/20/22 - My response to ***:"Hi ***, thank you for the reply. Was that information not able to be told to me before I shipped it in? It's frustrating that I wasted the shipping cost. I looked through the Luminox store but haven't found anything I'm interested in. I see you're address is from Sasltzman's Watches, would I be able to get a discount on a different brand, like a g-shock? Thanks again, ***"9/29/22 - Response from *** "Unfortunately we are only able to offer the discount on a new Luminox purchase. If it takes you a while to see one you like on luminox.com, you can send me a direct email and I will still provide a code for you. I apologize for the inconvenience. Kindly, Sue"This is the last response from ********** Watches. My additional messages sent on 9/29, 10/11, and 11/4 have yet to receive any response Thank you,***