Business ProfileforScott Volkswagen

Filed on December 3rd, 2022 On Monday 11/28/22 I bought a 2023 Volkswagen Taos SEL from Scott ** in ***************, **. I traded in a 2012 Lexus CT200h they valued at $8,000 and paid an additional $30,483.69. As soon as I took the vehicle off the lot I began experiencing various issues including the wireless car charger not functioning, buttons on the steering wheel not working, inability to connect to Apple Car Play, the entire media screen going black/flashing on and off, the car's GPS not working, a none of the media screen buttons working. I called ******************* on Tuesday, the individual who sold me the car, to report these issues and told him I'm very dissatisfied with the car. I decided to go on Friday (12/2) and speak with the Sales Manager, ***********************. I told her all of the issues I was experiencing and that I wanted to return the car but was told I couldn't, because the car had already been registered that morning. They gave me 2 options- to sell the car back and get 4-5k less than I paid, or trade it in elsewhere. I left my car there and got a call from service that evening and was told the 5F Module was broken. They said there are no replacements available in North America therefore they can't get an ETA from ** and this was a worst case scenario. He said in the past, this has taken up to 8 months to receive. I am now without a car because my Lexus was sold from ** to a wholesaler and is gone. I am aware of the Lemon Law and have documented these issues personally and with the dealership however with no ETA on this part.Their Response:They told me my Lexus is gone and that I could either sell the ** Taos back to them and lose around 4-5 thousand dollars in value because it was driven off the lot and depreciated in value, or keep it and trade it in elsewhere towards a new car. I was very clear that I wanted to pick it up AFTER it had been registered and insured but was met with complete resistance because he wanted to meet his sales quota.