Business ProfileforAIM Health

When I first joined AIM they offered massage, acupuncture ( Ive gone to one for 7 years and I wasnt going to change now and chiropractic (my healthcare wont cover the service) services. The facility tends to cancel appointments but expects you to reschedule another one. At times I had to cancel without 48 hours for neuropathy flare *** and vision loss. I went here for my neuropathy and had no control over my flare ***. I received one bill for 50 dollars and I immediately paid it. On February 7 I went to my scheduled appointment. On February 14, the office called to cancel my appointment and didnt reschedule. On Feb 21 I went to my scheduled appointment 15 minutes early and waited 20 minutes after my scheduled time for a total of a half hour. No one addressed me waiting there. I asked about my appointment. They insisted that I stay for someone else but at this point I would have been late for my next appointment. I called to verify my next appointment that I had made a month in advanced and was told my appointment was cancelled. I called again and left 2 messages. Today I received a letter terminating my services for not paying a bill that I had never received and for unexpected patient conduct and for not following my home treatment plan (whatever that is). I also received an itemized bill and I was billed for things I never received like heat therapy. What is heat therapy? I have another call into the office. That was 24 hours ago and Im still waiting. I have a call into my insurance plan for services that I was billed for and never received. Yesterday K**** called me back and she was confused as to what was going on. She explained someone would call me to go over the charges but I have yet to hear back. They are billing me now for July charges. Now they want to dismiss services because I didnt pay a bill I never received. We are at the end of February, 6 months later. The office is dirty and the management here is unprofessional. This is a complete scam!

Hi ***. Thank you for bringing up this issue. However, our team clearly explained all of the terms and conditions of treatment before your first appointment, which you signed in agreement and have never paid. Your false cancellation information for one visit is incorrect; there are 6+ documented cases in which you canceled an hour before your appointment. Our team went above and beyond by providing you with the name of medical transportation services that would shuttle you to your scheduled appointments. To which you, as the patient, failed to act on and instead threatened not to return on multiple occasions. Our team also explained to you each item you receive on your billing statement each time before treatment. Again failure to follow prescribed treatment plans includes receiving weekly therapies and home care instructions by your admission you have not been following. You refused to see another medical provider on February 21 in an attempt to utilize a medical facility to receive medical manual massage therapy as a spa.You called yesterday and spoke to our scheduling department, which explained each of these issues to you in a 45-minute phone conversation in which your conduct, again, was unbecoming. Thus stating that we did not call you when you spoke with someone and did not receive the answers you preferred does not constitute not returning a phone call, and we are unsure why you are awaiting a call when you were already receiving a phone call and letter in the mail. At this time, you have been discharged for the following reasons listed above. Please take a moment to correct your account balance before it is sent to collections after 30 days from the final billing statement, which you received in the mail.