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            Business ProfileInsureMyTrip

            Travel Insurance
            BBB accredited business

            Contact Information

            100 Commerce Dr

            Warwick, RI 02886-2430

            Get Directions
            Visit Website
            (401) 773-9300

            Business hours

            8:00 AM - 7:00 PM
            Business Hours
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            9:00 AM - 5:00 PM
            Closed

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            Get a Quote

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/18/2003

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            InsureMyTrip.Com provides travel insurance.

            Business Details

            Location of This Business
            100 Commerce Dr, Warwick, RI 02886-2430
            BBB File Opened:
            9/18/2003
            Years in Business:
            24
            Business Started:
            6/1/2000
            Business Incorporated:
            2/4/2005
            Accredited Since:
            9/18/2003
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            50
            Alternate Business Name
            • IMT Services Corporation/Insure My Trip.com
            • InsureMyGroup.com
            • TripStuff.com
            Hours of Operation

            Primary

            M:
            8:00 AM - 7:00 PM
            T:
            8:00 AM - 7:00 PM
            W:
            8:00 AM - 7:00 PM
            Th:
            8:00 AM - 7:00 PM
            F:
            8:00 AM - 7:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Su:
            Closed
            Business Management
            • Mr. James Grace, President/CEO
            • Mr. Mike Jones, Director of Customer Care
            Contact Information

            Principal

            • Mr. James Grace, President/CEO

            Customer Contact

            • Mr. Mike Jones, Director of Customer Care
            Additional Contact Information

            Fax Numbers

            • (401) 921-4528
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Is travel insurance right for you?

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/27/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            I had purchased travel insurance for my trip to Congo DR in September through InsureMyTrip. I purchased flight tickets on June 11th, 2023 and then on 8/8/23, I also purchased the travel insurance. My trip was from Sept. 9th through the 16th, 2023. On Sept. 9th, I had issues come up leading to not being able to catch the flight and I had to purchase a new flight which was about $850. I filed a complaint with InsureMyTrip that next day (9/10/23); and have still not heard anything back. I even followed up on my email on 9/19/23 and still no response. Also, it is not clear how to file a claim with them but I did eventually see the claims email which us what I used to send my request.
            Read More
            Read 5 More Complaints

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ronald E

            07/26/2024

            NO REFUND for NO VALUE RECEIVED We acquired insurance for a trip to ****** that was cancelled for now obvious reasons, but the cancellation was after their 10-day no refund rule, so they decided that offering NO REFUND in response to NO VALUE RECEIVED was just fine according to their "industry-standard" rules.That was strike two after they originally tried to get us to pay more for insurance than was called for by our progress payments on the trip. We refused and they lowered the starting price. Future buyers beware, we'll not use them again...

            InsureMyTrip Response

            07/29/2024

            Thank you for your review. I see you purchased your policy in April ************************************** June 2024, which is outside the 10-day review period you have in your policy. We reached out to your insurance provider and requested an exception and they offered for you to reuse the policy on another trip since the policy is no longer eligible for a premium refund. You can use it on an international or domestic trip, and you would just have to let us know the new trip details prior to the original departure of 10/28/2024.
            Read 3 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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