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          Find a Location

          CVS Caremark has 12 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCVS Caremark

            Health Insurance
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Alert:
            BBB processes complaints against Caremark/SilverScript that deal with its SilverScript operations only. 

            If you have a complaint against CVS Pharmacy, please click on this link to file your complaint against that business. 

            If you have a complaint against MinuteClinic, please click on this link to file your complaint against that business.

            Additional business information

            See all additional business information

            Contact Information

            1 Cvs Dr

            Woonsocket, RI 02895-6146

            Get Directions
            Visit Website
            (800) 746-7287

            Customer Reviews

            1.09/5

            Average of 255 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            468 complaints closed in last 3 years

            204 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Caremark PHC, LLC offers pharmacy benefit management services.

            Business Details

            This is a multi-location business.

            Find a Location

            CVS Caremark has 12 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1 Cvs Dr, Woonsocket, RI 02895-6146
              BBB File Opened:
              11/28/2016
              Years in Business:
              30
              Business Started:
              1/1/1994
              Business Incorporated:
              9/26/2008
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              679
              Alternate Business Name
              • Caremark PHC, LLC
              • SilverScript
              Business Management
              • Mr. David Heidt, Partner
              • Mr. Jonathan C. Roberts, President
              • Mr. J. David Joyner, Executive Vice President
              • Ms. JaTanya Sanders, Coordinator
              Contact Information

              Principal

              • Mr. David Heidt, Partner
              • Mr. Jonathan C. Roberts, President
              • Mr. J. David Joyner, Executive Vice President

              Customer Contact

              • Mr. Jonathan C. Roberts, President
              • Ms. JaTanya Sanders, Coordinator
              Additional Contact Information

              Fax Numbers

              • (401) 765-7887
                Primary Fax
              • (866) 217-3398
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              468 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/17/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I was recently denied coverage for my medication Wegovy because I didnt meet the 6 month criteria of loosing 15 pounds in 6months. But I have only been on the medication for 5 months and I lost 12 pounds. But they are holding me to that criteria because my prior authorization expired after 6 months. But I have only been on medication for 5. I couldnt get the medication for the first month due to stock issues. I have no side effects from the medication and it has been working!! My appetite has decreased significantly and again I have lost 12 pounds in 5 months. October 28 th will be my 6 month anniversary of being on the medication and I am sure if given the chance I would meet the 15 pound loss criteria. I can not afford the medication without my insurance. I need this medicine. I am still overweight and have obesity health related problems. But they are withholding very much needed care from me. I want my last month of wegovy so I can keep loosing weight and meet their criteria so I can continue using wegovy which again has been working for me!
              Read More
              Read 467 More Complaints

              Customer Reviews

              255 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              mindy h

              11/10/2024

              cvs caremark stole my prescription from the medicine shoppe. they never notified me or asked for my consent. when i called medicine shoppe to find out why i didnt receive it, they told me it had already been filled somewhere else. i had to call my insurance to find out what happened. i didnt know that was even legal, but since im on ********* i guess that means i dont have the right to choose what happens with my medicine? when i tried to contact cvs caremark about this issue, they hung up on me. repeatedly. since i cant afford an attorney, i tried asking my onsurance to block them from my case but apparently this is not possible. so i have zero security about whether or not ill receive my meds.
              Read 254 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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