Business ProfileforCVS Pharmacy, Inc.

Today I went to pick up a prescription that was ready to be picked up. We chose to use the drive Thru. After waiting in line for 30 minutes and the car at the window had shut down his vehicle, we were able to leave the queue and go inside. Was told that their computer system was down. I was angry that they allowed a guy to sit in his car when there were 5 cars in queue waiting for service. Any other time I have been told that if the wait is to be longer than a few minutes to go park and come back in 5 minutes. But no they allowed this guy to sit there while everyone else was assuming that the employees were just being lazy. And yes they were lazy. There were 5 of them just standing around doing nothing. Do you think that they could at least send someone out to inform the other 5 cars of the problem. I was told that it would be at least another hour before any service could be restored.This lack of attention to the customer is unacceptable. I was mocked, jeered and grinned at because I was angry that nobody would inform anyone else of the issue. Why did they allow this guy to sit in his car? Why did they not go out and inform the other drivers. It is all comes down to pure laziness and lack of any customer care. When I told them that I would be contacking the store manager ******************, they just laughed and jeered telling me to go ahead.