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Find a Location

The Pool Guys of the Carolinas, LLC has 1 locations, listed below.

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    Business ProfileforThe Pool Guys of the Carolinas, LLC

    Pool Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1790 J A Cochran Byp STE C, Chester, SC 29706-2196
    BBB File Opened:
    7/2/2019
    Years in Business:
    17
    Business Started:
    3/1/2007
    Business Started Locally:
    3/1/2007
    Business Incorporated:
    6/20/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    8
    Business Management
    • Ms. Nikki Johnson, Office Manager
    • Mr. Keith Johnson, Owner
    Contact Information

    Principal

    • Mr. Keith Johnson, Owner

    Customer Contact

    • Ms. Nikki Johnson, Office Manager
    • Mr. Keith Johnson, Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shawna W

    1 star

    06/13/2024

    HORRIBLE, HORRIBLE, HORRIBLE SERVICE AND HORRIBLE BUSINESS!! RUN AND RUN FAST. They don't even deserve the 1 star I had to give to leave this review. They installed a pool at my home and within months everything showed it self. My pool looks 10 years old and its only 2 yrs old. All the coping is leaning and dividing because they never installed rebar like they were supposed to. It rained when they poured concrete and never came back to fix it. My husband told them once concrete was poured to come back and cut the concrete so it won't crack as the concrete shrinks or expands while drying. They failed to do this and now there are cracks on our patio and coping everywhere. They never cut the concrete until after the fact. They put this putty between my coping and patio which is tearing up and looks A HOT MESS. (I have pictures to prove it on google).Got all my money and ran. The mud from under coping is running into my pool. The liner locker is coming out and the glue they used to install liner locker is stuck to my liner. They never ordered the right color liner we asked for. My lights in the pool stopped working. One year after the install they never had the county come and do the final inspection so we had to schedule this to get completed. While working they never showed up on time, always scheduling others over us, or never showed for weeks at a time. Our pool is unsafe and we had to hire attorneys to get involved. I promise you, RUN AS FAST AS YOU CAN, THEY LIE JUST TO GET YOUR MONEY AND then pass your calls off to his daughter to deal with. My pool looks HORRIBLE and I WOULD NEVER RECOMMEND THEM TO ANYONE. NO ONE EVER. I MEAN RUN AND RUN FAST!!!!!!!! Until You do right by people, nothing good will come to you. What I mean is what you sow, you shall reap.

    Local BBB

    BBB of Southern Piedmont and Western N.C.

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