Business ProfileforTruVista

To Whom It May ********* am writing to file a formal complaint against Truvista, located in Camden, SC. We had internet service connected three weeks ago, and our experience has been extremely disappointing and frustrating. Over the past three weeks, our internet service has been more off than on. Despite repeated attempts to resolve the issue, we continue to experience frequent disruptions. Additionally, we ordered security services but have not been contacted by Truvista, nor has a technician been sent out to start the service.The customer service provided by ********************** has been horrible, and the technical support is even worse. During a recent call, a tech support representative incorrectly claimed that we had a past-due bill for the internet service disruption, which occurred just three weeks after installation. This is entirely unacceptable and untrue.Moreover, when my husband spoke with a customer service representative regarding the return of the equipment, he was told that the return location was "not far" from where we live. In reality, the location is 15 miles away, requiring an 18-minute drive. In today's economy, this distance is considerable and an inconvenience to us.I request that the Better Business Bureau investigate this matter and assist us in resolving these issues. We expect a prompt and satisfactory resolution, including consistent internet service, proper installation and activation of our security services, and improved customer support from ********************** or disconnection. Thank you for your attention to this matter.Sincerely,*********************************