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            Business ProfileBest Western Plus

            Hotel Reservation

            Contact Information

            1310 Tiger Blvd

            Clemson, SC 29631-1114

            (864) 986-6200

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            C

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            Business Details

            Location of This Business
            1310 Tiger Blvd, Clemson, SC 29631-1114
            BBB File Opened:
            7/21/2022
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Shop smart when booking a hotel room

            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            12/01/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I booked this Best Western University Inn in Clemson, SC through Booking.com website, fully aware of the cancellation policy being up until 24 hours before check-in. I saw that the Booking.com website had a possible 2 day delay when I needed to cancel on 11/9 and they suggested reaching out to the hotel directly. I contacted the hotel directly and immediately by phone on 11/ 9 and 11/10 to cancel and request that a manager call me back by asking clerk to type in the reservation notes my desire to cancel. The agent at hotel said only the manager could grant this request. Trying to "GET" a manager has been impossible. I then reached out to Jaleesa Robinson and she was puzzled why I had THREE separate charges on my credit card for a "No Show" on 11/11 that I had tried cancelling for 2 days. I ALSO contacted Booking.com at Jaleesa's prompting and they told me to go back and contact hotel directly. This has been a VICIOUS cycle of miscommunication between the 2 businesses. On 11/22, Jaleesa R******* said over the phone that I should not have been charged $951.30, $529.20 or $504.20 and that she would contact Booking.com herself to get me a refund. Each party is saying that the other party is responsible for refunding my credit card. I had not seen any refunds at this point. I have followed up and attempted to speak with Jaleesa R******* on 11/23 @2:00pm , and 11/25 @3:15pm. I was told "she doesn't have voicemail (despite me leaving one previously), and "I am too busy at the front desk and don't have time to handwrite a message to Jaleesa". On 11/23 I received a "chat message" through Booking.com that someone refunded me one night charge but not the full amount as agreed upon with Jaleesa R*******. I am not sure where this message came from? This property has acknowledged between 3 staff members between 11/11- 11/25 that I should not have been charged almost $2000. I am looking for a FULL refund of ALL three amounts, as I met the proper hotel cancellation policy both through Booking.com and also Best Western itself. Thank you for any help you can provide. ***** ************.

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Kim K.

            07/21/2022

            In reference to my recent stay at the best western plus in Clemson, SC. Ticket # ********   I have to say I am very upset with the service and treatment by the dayshift manager that my husband and I received. We will never stay at this particular hotel ever again. Let me start by explaining that on 07/18/22, we experienced an electrical emergency at our home and had to seek alternative shelter due to the heat. Now I know that doesn’t excuse any words we had or said to the staff, but it was a very stressful situation. My husband and I both have medical issues and we each have a service dog. The particular policy for this hotel was no pets. We explained they were service animals. After much debate and a phone call to the general manager, we acquired a room for the night. Skip to the next morning, my husband went down to readdress the issue and get clarification from the staff. Granted I wasn’t present at the time because we were instructed that the dogs couldn’t left alone in the room. The morning manager was very rude towards my husband and my husband isn’t one who quietly takes rudeness from others. He did call the manager a rude ***. But the attitude from the manager was that they only allow service animals is because they have to instead of showing a welcomeness to those in need of service animals. We were forced to vacant the hotel upon their demand even though we paid for 2 nights stay. 2nd night fee is supposed to be refunded, we’ll see. I have to say as a person with medical issues and require the need of a service animal, i have never been more embarrassed or insulted in my life especially enduring an already stressful personal situation. I firmly feel the staff violated ada and Hippa policies by demanding to know our medical issues and why we needed the service animals also wanting us to show proof. We will be reaching out to the ada to see what steps we can take next to see that this never happens to another person with medical issues and disabilities.

            Local BBB

            BBB of Upstate South Carolina

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