Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Spry's Carolina Flooring, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSpry's Carolina Flooring, LLC

    Floor Installation
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/17/2019

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company states they offer: Flooring installation of tile and wood

    Business Details

    Location of This Business
    Columbia, SC 29229-6512
    BBB File Opened:
    9/17/2019
    Years in Business:
    7
    Business Started:
    6/26/2017
    Business Incorporated:
    6/26/2017
    Accredited Since:
    9/17/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    3
    Business Management
    • Mr. Roosevelt Levi Spry, Owner
    Contact Information

    Principal

    • Mr. Roosevelt Levi Spry, Owner

    Customer Contact

    • Mr. Roosevelt Levi Spry, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rico B

    1 star

    05/19/2023

    BBB review I have a very same experience that they below review had with this contractor. It has been exactly one year since Mr. Spry installed the shower in my home. Midway through the project tile cracked and I text Mr. Spry to let him know of the issue. Instead of acknowledging, he immediately blamed me and my wife for doing something to crack the tile and “sabotaging” his work. Upon completion of the project, my wife and I use the shower for not more than 3 to 4 months before it started to leak from the second floor of our bathroom to the first floor. Instead of owning the issue, Mr. Spry attempted to find reasons why it was not his fault. Thankfully, I hired another expert to come in and assess the issue and found that faulty. Caulking and tile work was the issue that led to the leaks in my ceiling. At present I have a hole in my ceiling, a hole in my bedroom wall and still have not used my shower for the last six months. Initially, I was open to Mr. Spry fixing the issue, but upon his assessment he attempted to blame us again for the faulty, caulking and explain that this had never happened to him in his whole career. Mr. Spry‘s arrogance was vibrant and was not customer service centered. In the midst of this, my wife was pregnant with twins and as a result of Mr. Spry’s faulty workmanship. Even more appalling Mr. Spry contracted out a third-party plumber and attempted to blame him for the leak issues. We have also contracted mold in our ceiling that has not been addressed. I personally would not recommend Mr. Spry and Carolina Flooring for any work in the future. His company’s faulty workmanship has cost my home over $70,000 worth of damages repairs and auxiliary cost to mitigate the issue in which we are currently working through legal consultation to remedy. I am certain that Mr. Spry will respond and deny every part of this review to no surprise. But hopefully the readers who are looking to hire or read this review and think again before being proceeding.

    Spry's Carolina Flooring, LLC Response

    05/22/2023

    We thank you Mr B**** for your review. However we do have a problem with some untruths you’ve stated such as Job dates. We completed your shower install back in October of 2021. After 8 months your shower sprung a leak and we were open to finding and repairing the leak. We did question the origin of mold growth in the home after you brought a mold specialist in. Our questioning of the origin of mold growth was based strictly on the mold specialist reports. Instead of fighting we decided ti have you file a claim in which you did and my insurance paid you more then double the original job cost. You chose not to rehire us to fix the leak and you had every right too. It’s unfortunate that you haven’t hired anyone to take care of this matter. We did what we were supposed too.

    Local BBB

    BBB Serving Central South Carolina & Charleston

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.