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            Business ProfileInfinity Air Heating & Cooling

            Heating and Air Conditioning

            Contact Information

            901 Inlet Square Dr

            Murrells Inlt, SC 29576-7813

            Visit Website
            Email this Business
            (843) 281-7067

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            901 Inlet Square Dr, Murrells Inlt, SC 29576-7813
            Email this Business
            BBB File Opened:
            3/10/2020
            Years in Business:
            19
            Business Started:
            1/1/2005
            Business Started Locally:
            7/15/2019
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 115543 for this business, issued by South Carolina Department of Labor, Licensing and Regulation

            These agencies may include:

            South Carolina Department of Labor, Licensing and Regulation

            Synergy Business Park; Kingstree Building, 110 Centerview Dr.

            Columbia SC 29210

            (803) 896-4300

            https://llr.sc.gov/

            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mr. Mike Mcroberts, Owner
            • Mike Mcroberts, General Manager
            Contact Information

            Principal

            • Mr. Mike Mcroberts, Owner

            Customer Contact

            • Mr. Mike Mcroberts, Owner
            • Office Office, Account Manager
            • Mike Mcroberts, General Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Dave N

            06/22/2022

            Horrible customer service... told me on a Thursday I would be on the schedule for that Monday. Readjusted my work schedule, no show, no call. I left 2 messages that day and nothing.. finally called me that Wednesday, I couldn't answer and didn't even have the courtesy to leave a message!! Absolutely the worst

            Infinity Air Heating & Cooling Response

            06/23/2022

            Lol sorry we didn't receive the information you were supposed to send us about your equipment so we can order the part you needed. If I recall you already had other companies tell you what the problem was and then called someone else. We can't just magically order a part we don't have any information about, and as with many other companies on the beach around this time of year, we only have one customer and should automatically know what they need and not actually need the information requested on a PENCILED in appointment contingent on information needed......Information not received equals appointment not valid.....Gets upset we didn't answer cause we were very busy at the time even though you did the exact same thing when we called back.....ignored the call and didn't answer, we should definitely leave a message because no way he will know who we are or why we are calling...... Thanks for the great review though.

            Customer Response

            06/27/2022

            I texted photos as instructed to the number given to me by your worker within 15 minutes of our conversation, wasn't done magically.. funny the week before when I didn't leave a message I got a call back within 5 minutes but when I call on Monday and left 2 messages I got no return phone call.. info was sent.. water under the bridge, lesson learned..
            Read 1 More Customer Review

            Local BBB

            BBB of Eastern Carolinas

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