Business ProfileforCharleston Grand Hotel

Good morning,
my name is Mrs H***** and I have been saying at the Charleston Grand for a couple of days now came around the 15th . I was originally in room 216 but because of my handicap tore my mcl fractured right leg, they moved me downstairs to 104. Before I move they had their staff come in and clean it and make sure everything was okay for me to move. I was abruptly awoken when I felt and saw a roach Crawl Across me!!!! 😡 On top of that my handicap shower has no dip in it leaving my whole bathroom floor flooded. Not good for a person who can barely walk. I had to use my sheets and towels to soak up the water so I could walk w my cane without the total fear of falling. There was still a lot of hesitation on my part due to the lack of draining or system to keep the water inside the shower. I myself Lysol this room when into when I was moved but Lysol is not for Roaches!! Now I'm terrified to sleep for fear more or that one comes back ....as I said it's difficult for me to move so could not catch it. Nor am I in a position to or should ever worry about doing in a place of leasure. I've worked for several hotels including The Harbor Inn, Francis Marion, Hyatt's and Charleston place which is a four-star hotel. I've had trouble getting basic nessedities from this hotel and staff. Towels wash cloths sheets have been always dirty and needing to be washed or no staff no help at night for guest to get the supplies they lack and or no toilet paper. This establishment on 3640 Dorchester Road 29405. Yesterday a staff member was doing laundry after 10pm on her day off. I had to go downstairs to reach anyone to help me I thought when housekeeper comes they are supposed to be equipt with all the tools needed to do their job. She was very nice n polite as she had to wash items for me to shower as well as food wrinkled sheets so I can have one. She had to also on her day off find a handicap shower chair to which I had to brace myself to go back to my room. As I stated

Good Afternoon, My name is Myles L; General Manager, here at the Charleston Grand Hotel. Let me start of by saying we tried to accommodate Mrs. H as much as possible. I helped her myself as well as a staff member switch rooms. I inspected her room thoroughly. I checked to make sure that everything in her room (104) was fully functional and working in its proper condition. Our rooms get sprayed periodically for pests. No pests were present in her room. Its very frustrating knowing that we did everything in our power to assure that she was comfortable and well taken care of. The drains in her Handicap Accessible shower are working properly as well as the bathroom sink and toilet. I'm not sure what's her intention for making this claim, but this is falsified information. Her spouse also blatantly disrespected the Owner of the Hotel Mr. S. We have asked Mrs. H and all parties to leave our property for smoking in our room (which we have a strict not pet/no smoke policy) and for her not to return on our property. We hope that she finds closure with this emailed response. Once again thank you for being a valued guest and We apologize for any confusion that we may have caused.