Business ProfileforClemson 4 Wheel Center Inc

Zero stars. Run away. Called to inquire as to warn winch rebuild time. Was told 5 days max. Communicated that time is of the essence as the local portion of my business would be shut down out of service while waiting on this part. Clemson 4wd received part on 5/10/24, took 27 days for me to get it back. Was lied to multiple times: was told on 5/24 manager would call me back on 5/28. Received no call so I called on 5/30. Still no manager. Was told I was 2nd in line for repair on 5/22. On 5/30 was told I’m 6th in line. Was accused by Rodger D******** of being dishonest when I said I’m the only one who operates my local equipment. Was accused of beating on handle switch with a hammer or some type of misuse when of course this never occurred. This was an attempt by Clemson 4wd to avoid proper warranty. As part of improper business they said since I need it asap, they’ll replace part for $75 if I want it soon or replace for free if I wait an additional week - another attempt at overcharging and avoiding warranty. Clemson 4wd front desk confirmed receipt from ups on 5/10. Manager Rodger D******** stated they didn’t receive it on 5/10 and said he checked cameras. So either Rodger or ups lied. When told that I simply wanted to bring all of these poor customer service experience details to his attention to aid his business or understand their shortcomings, Rodger then had the audacity to say that as a customer I won’t have any other options, since he’s the most local rebuilder and said “you’ll be back because you don’t have any other choice.” After speaking to HQ in Oregon, I can assure you Clemson/Rodger - you will not have my business or the business of any of my colleagues. We are a large base of warn products. Icing on the cake - they provided no invoice or receipt and charged by card about $400 more than the agreed upon total finished price WITHOUT any authorization. I noticed on my credit card transactions after the fact.