Business ProfileforAladdin Appliance, LLC

**Buyer beware** went in looking for a set that could handle comforters and told Jennifer(Toms wife)that. That was my only concern and didn’t mind paying extra if needed. Was sold a Maytag Bravos XL set. After calling to have Tom come out to look at the wash bc it started throwing error codes he informed me that I didn’t need to worry about the warranty time limit.. that he likes to take care of his customers. After multiple attempts to wash comforters and they came out dry and unwashed… I started looking up the serial numbers online. I was sold a regular sized W/D but paid for an XL version. Receipt and contract also says XL which is FALSE ADVERTISING. The old bait and switch. I reached out to tom again 2 months after purchasing only to be told I was outside of my warranty. He could have easily swapped out the set I bought for the set he had on site that is what I thought I paid for. But they don’t care once they have your money. They come off friendly and willing to actually help their customers but is quite the opposite. Now I’ll need to find another set that is what I was looking for originally.

I still have your warranty paperwork on my desk. Tom offered to exchange the set for you when you called a couple weeks ago, even though you didn't contact us until well outside of your warranty timeframe. The only condition was you had to bring the one you chose back and pick up another set (including paying the difference in price if there is one) as we no longer have a capable person to bring the set up your stairs, which is not an unreasonable ask. I even have the text messages right in front of me with the conversation about that. You never came in to complete the exchange. The set you received is the set you came in and chose. We verified that with the model numbers. Your receipt also states the correct set name. The only mistake that was made was Jessica writing the wrong description on the warranty paperwork, but she is human and makes mistakes as well. Again, the model and serial numbers match to what you bought, and paid for. No one "bait and switched" you nor would we ever do that. The set you came in, looked over, chose, and paid for is the set you received. It is unfortunate that you felt the need to review us negatively, including blatant lies, when we were still willing to help you. We hope that you find what you're looking for. Since you edited your review after we responded, I’ll edit mine to include you aren’t paying for our mistakes. You got the exact set you came in and picked out and paid for and even well after your warranty was up, we still offered to exchange your set. All you had to do was come in and choose one. We apologize that you had a negative experience with us and wish you the best.