Business ProfileforValue Heating & Cooling LLC

I was charged $20,000 and I had to finish what they started. On the first day of work, they claimed to have completed the upstairs units and ductwork. However, upon inspection, I noticed that the vents they installed were not properly aligned. To my surprise, they had neglected to replace two significant runs of ductwork, each about 40 feet in length, above the garage. It seemed they attempted to hide these because they were hard to access. Things took a turn for the worse after that incident. They left wires exposed outside the box on the upstairs unit and left holes open under the unit, creating a pathway for animals to enter the basement. I had to inform them that there are plates available from **** to cover these openings. Additionally, the ductwork they installed was not hung correctly, causing pinches in the lines, and they used ductwork of the wrong size despite promising otherwise. On the second day, while working on the downstairs unit, they failed to connect the thermostat wire, leaving us with a non-functional unit. They attributed the issue to our **** thermostat and left. However, I had to take matters into my own hands and correctly wire the unit myself, despite their assurance that everything was checked. Throughout the process, they continuously blamed me for various issues and claimed to have done an exceptional job. However, I have photographic evidence of the subpar work they performed. They also promised that the new units would provide balanced heat and AC throughout the house, but there is a noticeable 7-degree difference between our bedroom and our child's room. They clearly lacked the expertise to install the ductwork and new system effectively, resulting in uneven temperatures in different rooms. Furthermore, it raised concerns when they arrived in a different company truck than the one I received the quote from, which leads me to question their intentions and practices.