Business ProfileforBrookdale Senior Living - Headquarters

The experiences I shared at Orland Park, IL were unacceptable. The marketing tour presents a lovely package. The facility is appropriate for independent seniors who seek assisted living. For those loved ones with dementia, please avoid at all costs. In great distress, I sought a facility for my loved one to soon fall for the "bait and switch" tactic applied by marketing. I was offered confident reassurance that this was the best place after assessment and told he qualified for assisted living "as long as he could press a button." Within days of placement, I was informed the only solution was Memory Care. He was moved into a small room no larger than a storage closet, unlike other rooms in the unit. In addition, he waited weeks to be moved as it needed to be "prepared" despite being told two rooms were available in MC by marketing. When asked about the size, I was told we had to be placed on a waitlist for a larger room; yet we paid the same monthly rate. Memory Care is not acceptable and cannot provide proper care for dementia residents. Staff lacks the medical training, interest, or as I later found, common sense to follow directives on file; or, handle emergencies. The management and staff pass the blame so there is no accountability for serious errors. Memory Care is a secured unit so few see the real picture outside of normal working hours. Families wait an extended time to gain access to their loved ones due to waiting for staff to open the door; the assigned nurse is often found on other floors. It was impossible to reach corporate headquarters to address issues early on. An empathetic director at another facility prompted a district director to contact me who was somewhat helpful but lacked the authority to address the major issues. The final event resulted in my loved one's DNR not being acted upon despite being provided to Directors and staff. I could share much more. This incompetence and negligence left my family and me devastated and never addressed.

Thank you for speaking with our District Director of Operations regarding this concern.