Customer ReviewsforComdata Corporation

I have been dealing with their customer service department since the end of August. I have written down names, dates and times and still there is no final resolution. In the 8 times I have called I have only received one callback. In the last 5 calls I have made I always request to speak to a supervisor but oddly I can never speak to the same one it is always someone different with the same response, "your case will be escalated to the fraud department not sure why there is no response yet". At first I was told I would be refunded one amount for the fraudulent charges accumulated then I was told a different amount. I went over the dates and the amounts that were fraudulently withdrawn yet they only refunded me three amounts. Their service is horrible. I should not have to wait this long to get my money returned. I don't understand how a corporation with such poor reviews stays in service.

*****, We appreciate the opportunity to address and resolve your concerns regarding the fraud disputes. As we discussed and confirmed by reviewing your website, the following actions have been confirmed: Dates of the fraud write offs to include the amounts with the fee credits 9/12/24 $41.50 was moved from your old card to your new card. 9/12/24 $41.50 was moved from your old card to your new card. 9/12/24 $61.50 was moved from your old card to your new card. 9/16/24 $3.00 was moved from your old card to your new card. 11/8/24 $64.50 was moved from your old card to your new card. Total amount = $212.00. It was a pleasure to assist you and ensuring your issue was resolved. Thank you for your time and patience. We value your business. Best regards, Corpay

I just got my compatability card, I donate plasma. And already someone scammed 59.99 from me. Cancel the card. And just now they tried scamming 9.99 off a dead card. This is ******* wrong that 60 dollars was my gas money for the week..now I have no card no cash..ate they gonna give it back to me

********, We hate to hear about your experience with our company's dispute process. If you still require assistance, please email customerservice@comdata.com using the Reference ID ******** as the subject line. In the body of the email, please include your full card number, phone number, and the best time of day to be contacted. We look forward to assisting you.

Don't walk RUN!!! WORST COMPANY EVER. WORST CUSTOMER SERVICE . ZERO STARS FOR THIS ONE. ZERO!!!

Thank you for taking the time to speak with me, *****. We appreciate the opportunity to address your concerns and ensure that your issue is being resolved. The agent you're currently working with will make sure your issue with the express codes is taken care of. I’ve also sent you a separate email with the contact information for our Support team. We sincerely apologize for the negative experience you’ve had and want to emphasize how much we value your business.

I really don't understand why so many trucking companies use this bank's financial management system. This system is terrible and it is very difficult to register, log in and transfer money.

*****, we hate to hear about your experience with our company. If you would like to speak with an agent regarding your concerns, please email customerservice@comdata.com using the reference ID of ******** as the subject line. In the body of the email, please include your account number, phone number, and the best time of day to be contacted. Thank you for bringing this to our attention, have a great day!

By far the worse experience I've ever had with a card.6/2 my card was hacked some how and $163.50 was taken from my bank account without my knowing or permission.The crazy thing is it was withdrawn from a ***** ****** in Illinois but I live in Indianapolis Indiana and don't travel outside of my city.I called the number on the card no exaggerating 10 Times..10 TIMES.before I could get someone to pick up.each time I called and put in my info and asked to speak to rep it would go silent for a few minutes then hang up on me.when I finally got connected I explained to the rep about the system they acted like I didn't say anything then told them about the unauthorized transaction they said I couldn't put in the request until the payment had posted.The payment posted already the funds came out my account already but they insisted I call back tomorrow.I did after another 4 times of trying to get through I did and the rep tells me the same thing again.I ask to speak with a sup then she said she could submit it.nithing set right with me how she did that so I still asked to speak to a sup.She connected me to a sup they put in an investigation for their fraud department and I was advised they would reach out to me during the investigation and it would take 10 days.I waited the 10 days called after the 5th time calling I got through(also advised every rep about phone system and what its doing and still no ones fixed it).Spoke to rep and they advised me they sent a denial letter today gave me the person name and confirmed my email.I told them I have no email from that person.All the rep could tell me about the denial was that they needed more info.I have no more info to give them all the info I had came from their company.This fraudulent charge of 163.50 happened on 6/2 and today is 6/24 I still have not been refunded.I have 6 kids and one on the way and use this card to get me through to 7/8 when I start my new job(no work for 3 months)I pray this helps some1 and I get justice

We hate to hear you have experienced issues with our dispute process. If you wish to discuss this in further detail, please email customerservice@comdata.com using reference ID ******** as the subject. In the body of the email, please include your account/card number, phone number, and the best time of day to be contacted. Thank you for taking the time to leave your feedback.

I’m pleased with how quickly Comdata contacted me once I filed a complaint with BBB.

We are happy to hear our response time has been satisfactory. Thank you for your review and continued business!

My Comdata card was scammed on a card scammer and used in Tennessee and Mississippi when I live in north Texas, I filed a police report and disputed the transactions and they denied there is not enough proof. Do better Comdata.

We hate to hear you have experienced issues with our dispute process. If you wish to discuss this in further detail, please email customerservice@comdata.com using reference ID ******** as the subject. In the body of the email, please include your account/card number, phone number, and the best time of day to be contacted. Thank you for taking the time to leave your feedback.